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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
543 ratings and 355 comments received in the last 90 days.
24 August 2026
Meetings and test drives happened on time and very flexible. Email responses we prompt. Fair negotiation. Easy handover and always willing to answer questions and provide advice. Nice to receive a call a day after the handover
20 August 2026
Molly Taylor (Sales Executive) was extremely informative and went above and beyond to source the vehicle according to my specifications. Amazing, prompt responses and service. Worth the 5 stars.
15 August 2026
I found Rob's service to be proactive, transparent, efficient and personable, additionally the car was impeccably presented and Rob did an excellent job showing me the features in an engaging way focusing on my areas of key interest.
13 August 2026
I am very happy with experience of getting the car although a bit delayed with delivery which was beyond the scope of dealer. They also guided me with extension of finance while waiting for new car. Happy with customer service from Robert Dunning and
12 August 2026
Both Pravin Liddar and Chris Chipperfield at BMW Stevenage were extremely helpful and nothing was too much trouble. They spent as much time as we needed in explaining the car and the finance package. It was a pleasure doing business with them.
05 August 2026
Rob and Paul were fab. Love the car.
01 August 2026
Molly was brilliant throughout and always kept me up to date with the delivery schedule. Handover was great and unrushed.
30 July 2026
Rob was great, talked me through everything very clearly, and was very accommodating to my needs.
30 July 2026
Molly, who dealt with my new car purchase was exceptional throughout the process.
29 July 2026
Excellent experience with the BMW sales team. They were incredibly helpful throughout the process of choosing my new car, providing plenty of detailed information about the technical aspects and features. Communication was outstanding. Thank you
25 July 2026
Paul was very helpful and provided a great level of service
22 July 2026
I have been purchasing my BMW cars from sytner stevenage for well over 5 years now in total I have just purchased my sixth new BMW from them I keep going back to the same dealership as Derek Baker is excellent at his job nothing seems to phase him
21 July 2026
Albie was very polite, friendly, attentive and informative.
15 July 2026
Brilliant from start to finish!! Was kept well informed throughout the whole process
14 July 2026
Professional service as always from Jason. Nothing was too much trouble and help me through every step getting my new car very quickly working around my schedule.
11 July 2026
Paul and Derek were both outstanding. They were extremely informative and very patient as I navigated around the vehicle to ensure I got the right one for me.
11 July 2026
Albie was really helpful and listened and talked us through everything.
07 July 2026
Molly was great very knowledgable and helpful
03 July 2026
Allbie checked everything twice to make sure I had everything I wanted
02 July 2026
Albie was fantastic to deal with.
01 July 2026
Fantastic experience at Stevenage. Jason was excellent, Paul was excellent, and Craig was excellent too.
27 June 2026
The sales team ( Molly) explained options in a clear and understandable way. She kept me informed throughout the process and answered my post sales questions in a timely way.
26 June 2026
I was very satisfied. My wife and I were treated with total respect and professionalism. In particular Sam Wilkins was excellent from the start to finish.
18 June 2026
Excellent service from BMW sales staff especially from Rob&Paul Thank you.
17 June 2026
Fantastic customer service
17 June 2026
Molly was very professional and helpful with the sales of my new car,told me everything I need to know about it,will definitely be returning!
13 June 2026
I think Declan Andrews did a thorough and complete job of helping and informing me about the car and gave regular updates on delivery expectations of my new car. Thank you and the team for a great job done.
12 June 2026
This is my third BMW and I do like the brand - good build and engineering quality. Molly is an excellent sales person as was Bo on the finance side. Nothing was too much trouble.
11 June 2026
Our sales lady Molly was very helpful and knowledgeable from start to finish. No complaints at all ??
11 June 2026
All staff were incredibly friendly, and the car was a good standard when I picked it up!
07 June 2026
From the moment that I entered the showroom I was given a warm welcome at reception, offered a drink and given the option the browse at my leisure or have assistance. All of staff that I met were attentive and unrushed
27 August 2026
Oli was great in making the best of what was to start with a bit of a disaster. However the replacement exhaust trim/cap that has been fitted sits deeper than the one on the other side by a good 15/20mm. The replacement will need to be refitted.
27 August 2026
Great service from the individual who dealt with me. Slightly annoyed as they disconnected the dashcam from the fuse and it took me ages to work out what was wrong.
27 August 2026
The repair was carried out efficiently and car returned to me cleaned . Thank you.
27 August 2026
Organised processes online and at dealership Helpful and professional service and completed in time slot
27 August 2026
Comfortable waiting area with good and regularly checked coffee machine machine and biscuits (thank you). Polite attentive staff keeping customers informed. Effort was made to keep to estimated waiting service time. Car wash is also a nice touch.
27 August 2026
Emily was very professional and courteous and kept me appraised of progress
26 August 2026
They were very helpful and get a good job
26 August 2026
The whole process - from booking, arriving and progress updates -was seamless which reflected very well on the staff involved.
26 August 2026
returned the car under recall for ERG. Would not tell us what a a different fault code was unless we paid a£150
26 August 2026
I had a problem and a concern, they listened to me and carefully checked out the car. The expert technician showed me what he had done and discussed with me personally.
26 August 2026
Kept me up to date
26 August 2026
Had problems finding the Service centre. Called at the Main sales area and the receptionist was very thorough. As we were leaving another person was asking the same question.
26 August 2026
Good communication
26 August 2026
Everything was good, including communication about progress and the state of the car.
26 August 2026
Excellent service from start to finish
26 August 2026
Great customer service and attention from Faye on the service desk, Stuart, the technician, was happy to come and chat with me about what he was doing and explained everything, this personal touch is sadly missing these days- a very happy customer
26 August 2026
Ashfaq was amazing as always, excellent service from him!
25 August 2026
Quick and efficient service, Ben was excellent as well
24 August 2026
Faye was helpful and pleasant. When my car was returned Faye took me to my car, having explained the paperwork received from BMW. She moved my car to an easier access which was appreciated.
23 August 2026
Schedule brake fluid service and MOT renewal were completed sucessfully on the day. The chassis and underbody inspection result video clip is very informative and reassuring.
22 August 2026
Customer service was good, but I felt my wishes to collect the car at an agreed time were ignored. I dropped the car off at the earliest possible time (8:30) so as to give them as much time as possible to work on the vehicle.
22 August 2026
Great service
21 August 2026
Was informed prior to booking all work to be completed by 11am Left finally at 1235 - no update on app or from staff
21 August 2026
booked online. very good customer srvice
21 August 2026
I booked a 90 min appointment so my car should have been ready at 11:00. I returned at 11:15 to see it in the car park but was kept waiting until 12:00.
21 August 2026
Easy drop, great staff
21 August 2026
Prompt and polite service
21 August 2026
Everything went smooth. Kept informed good service all round
21 August 2026
Excellent service. I have my BMW in couple of hours and they explained clearly of the issues.
21 August 2026
The team was welcoming and efficient, and I was very pleased with the work carried out, especially the video from the technician.
20 August 2026
Kept fully up to date, couldn't fault the service
20 August 2026
Tim the operative who handled my service booking was first place
19 August 2026
Tim was excellent
19 August 2026
The service team and all the work done was great but the cost was much more than I was expecting but as the BMW yellow showing on that means that while my BMW did not need oil my little use on my car, the BMW system demands these thing beening done.
19 August 2026
Good friendly staff, especially Ash who is always great.
19 August 2026
All went according to plan.
19 August 2026
Good service
19 August 2026
Great improvements since my last bmw ownership. I left and used Mercedes after my last experience. The customer waiting area is poor compared with other dealerships. Some work could be done there to make it more accommodating
17 August 2026
Both Faye and Ollie were very attentive and professional
17 August 2026
Very efficient and friendly customer service
17 August 2026
Extremely satisfied, staff were excellent and all work was carried out
16 August 2026
BMW are always helpful and polite. I waited for my mot to be done. The waiting area is clean and comfortable.
16 August 2026
Really tortuos phone booking system
16 August 2026
The diagnostic check did not spot the low-level of battery which meant I broke down on the M4 the next day.
15 August 2026
Kept me informed
15 August 2026
Service booking, service (for technical recall remedial work) and communication during service all went very well. In particular, Service Advisor (Emily) kept in touch frequently during the process so I felt well informed of progress).
15 August 2026
Very good and efficient
15 August 2026
Because I was - what else is there to say.
15 August 2026
I received a professional service from start to finish.
14 August 2026
90 minute service took sonetime longer
14 August 2026
As always the level of positive client service was exemplary from checking in with Manoli through to the commencement of the detailed hand over of my car with Tim Kwan.
14 August 2026
Easy to book, delightful staff, pleasant environment, service completed on time. Sam kindly ran through the service details and alerted me to the possibility of extra work that may be needed. She was polite, professional and a pleasure to deal with.
14 August 2026
Good service start to finish
13 August 2026
Able to work and have a drink whilst waiting.
13 August 2026
Not far stars as it's irritating to have to retune my radio when the technician has changed the channel. Fine for them to listen to what they like but they should have the courtesy to restore it as was.
13 August 2026
Friendly staff. Good service
13 August 2026
An incredible experience from start to finish! Contacting the dealership was seamless, I was kept well-informed throughout, and the staff were absolutely brilliant. Truly top-tier customer care and service with a smile!"
13 August 2026
The technicians had disconnected the car and lost driver set ups and radio settings
13 August 2026
Sam,who was the service provider, listened to what i had to say and went out of her way to accommodate me, after the poor service provided to me at Group 1.After spending nearly 50k on two cars over the years and going there for my serving.
13 August 2026
This is Mrs Clark - yet again you gave my number not my husband's - is it so difficult!!!!! My husband's car was delayed in your garage as items were not ordered in a timely fashion. This could have been easily prevented
13 August 2026
Advisor was friendly
13 August 2026
Very professional and friendly staff, particularly Faye and Ben.
13 August 2026
Repair was carried out quickly and I was kept informed
13 August 2026
Excellent service as usual
13 August 2026
Sorted quickly
13 August 2026
I've given this answer because all my dashboard warning lights are telling me I need an oil change which I've just paid out for so I've now got to come in and bring my car back all the way to Stevenage so the warning dashboard can be adjusted
13 August 2026
Fast efficient service
13 August 2026
All completed and early - nice facility to wait in as well
13 August 2026
Good communications. Nice advisor
11 August 2026
The phone was not answered. The call management system is very pool. When rafted to the service dept no one answered then put through to mai. Reception. Impossible to speak to someone regarding an update on your car when in service.
09 August 2026
Excellent customer service, which apart from being extremely happy with my X1, contributes to why I stick with BMW.
08 August 2026
Always easy to drop car and collect. And always kept informed by Sam.
08 August 2026
Ben was very helpful and professional.
07 August 2026
I am extremely happy with the overall BMW experience. The whole system is excellent, smooth, and easy to use. The support team has been very helpful, professional, and always ready to assist. Thank you
07 August 2026
Had booked for a waiting appointment but not recorded. Good chap sorted out for 10am collection. I returned at 10 but not ready. Didn't get video until 1057 and car not available until midday.
06 August 2026
Overall not satisfied. Car needed additional work based on the findings. But the centre didnot let me know early enough on the day to accommodate additional work.
06 August 2026
Great service.
06 August 2026
he car was in for service for around two weeks. Everything was seamless, I received regular updates, and the advisor (Ben Lau) was very friendly and thoughtful. Thank you again
06 August 2026
Drop off and collection process very easy and BMW staff were very accommodating. The only thing I was extremely disappointed in was the complimentary wash and vacuum offered and accepted was not done at all. Nothing mentioned about it either.
06 August 2026
You did everything that was required and Sam was particularly helpful in following up my questions.
05 August 2026
Everything explained, and well looked after
05 August 2026
Prompt service and Ashfaq Hussain kept us informed and we were not kept waiting
05 August 2026
Tim was very knowledgeable and professional, he was very helpful and I felt like my car was in good hands The mechanic who did my car did an excellent job
05 August 2026
Service was impeccable from book in, updates and checkout. The health check was thorough, complete and professionally provided by Massimo
05 August 2026
Very professional, good communication, Nice people to deal with
05 August 2026
Car MOT'd and serviced plus cleaned and loan car available on the day.
05 August 2026
Staff do not communicate. E-mailed same document 3 times to 3 different members of staff. The part required does not come as single element you have to buy the "kit" but on payment no offer of remaining parts. What happens to them? Parts not cheap!
05 August 2026
Ron / Tim good polite Alphabet lease / bmw Stevenage v poor because I have 10 days left on the lease no one gave a toss about this service and other works needed to vehicle.
05 August 2026
Ply was very helpful
05 August 2026
Great help from my service advisor
05 August 2026
Helpful from booking to completion.
05 August 2026
Car was collected and delivered back. Service went smoothly as arranged with good contact and service from the service team throughout.
04 August 2026
Efficient and courteous member of staff and service.
03 August 2026
Excellent service as always.
03 August 2026
Plesent staff all helpful and car was ready on time
02 August 2026
Friendly helpful service manager mr Kwan
01 August 2026
Very pleasant people working there.
01 August 2026
Excellent service. Easy to book, great drop-off. Efficient service and easy collection. Really friendly advisors.
31 July 2026
I knew this could take all day, BUT... the app showed car was in workshop for an hour but it was where I left it earlier. Apparently "dont go by that". I asked for progress, "its next, but dont know how hes getting on". Could have found out ?
31 July 2026
Smooth and efficient
31 July 2026
Very satisfied, comfortable surroundings. Service and MOT done in 2 hours, costing less than originally quoted. Can't be bad!
31 July 2026
Great service from Derek
28 July 2026
Efficient, excellent, very satisfied
28 July 2026
Great technical explanations from Ben Lau and his team who did all possible to make this a painfree experience
27 July 2026
Efficient, friendly service from Ben and team.
27 July 2026
Excellent service throughout process
27 July 2026
dropped car off straight forward exchange for loan car, returning loan had to wait a little while to be seen but when was easy exchange back to my car.
26 July 2026
Very good service. Friendly and helpful.
26 July 2026
Staff were helpful and communicative.
26 July 2026
Fast polite efficient service
26 July 2026
Oli was incredible!
25 July 2026
Excellent Service Liason by Liam
25 July 2026
Easy to book, service handler was great and technician was brilliant
25 July 2026
From dropping my car in to picking it up Ollie was excellent! Informative and detailed.
24 July 2026
excellent, looked after very well
23 July 2026
Waited 7 weeks for a service appointment that included a courtesy car. Moved service 4 weeks from service date due to commitments - lost courtesy car. Notifications received did not accurately reflect required work. Fault reported unable to be tested
23 July 2026
Ash was very helpful - top man
23 July 2026
Great staff and service
23 July 2026
Ash was helpful, but it was a bit disappointing that my aircon service was cancelled at short notice
23 July 2026
wrong alloy repaired, vehicle kept for nearly a week and came back with what looks like paint on the inside of the drivers door
23 July 2026
Got me back on the road quickly when the valve in my tyre broke, and I had turned up unannounced
23 July 2026
Every part of the service went well, special thanks to Sam Waite who keep me up to date with progress during the day.
22 July 2026
Excellent Service from start to finish
22 July 2026
The process of booking my car in and being confirmed was practically non existent. No contact was made once I'd booked my own car through the app.
22 July 2026
90 minute wait with car booked, I had to wait 2hours 55minutes
22 July 2026
Prompt helpful and friendly
22 July 2026
It's always a quick and easy experience using the Sytner Servicing centre at Stevenage with great service.
22 July 2026
Ben was very good throughout
22 July 2026
Swift arrival process, friendly staff, excellent waiting room facilities
22 July 2026
Good overall service
22 July 2026
Everything was good - chap at desk was really nice and helpful. My only gripe was car took a long time to be fixed when I asked for it back early to do a school run even when I was one of the first few to drop the car off.
22 July 2026
Very pleased I received great support
21 July 2026
The service experience from start to finish is always great with Sytner. Easy with nothing too much trouble.
20 July 2026
Good service
20 July 2026
Very helpful from start to finish.
20 July 2026
When I arrived the staff were friendly and the waiting area was comfortable. The coffee could do with an upgrade and the labour price I found to be expensive.
20 July 2026
Thanks to Oli for helping sort out the car and navigating the warrenty policy. Very happy to get it all fixed :)
20 July 2026
I wanted to get the air con regassed but your machine was out. I had booked this when I booked for the service if it wasn't available would have been nice to have been told before hand. But on the whole I was happy with the service
19 July 2026
Car ready when they said it was.
19 July 2026
Top team at Sytner Stevenage
18 July 2026
Tim who was my point of contact was very helpful and made the experience good.
18 July 2026
The person who dealt with me very friendly and helpful
18 July 2026
Due to the circumstances of the work that needed to be done on my car the BMW representative was able to provide a good discount which was really appreciated.
17 July 2026
They listen to the customer
17 July 2026
Oli was fab. Everything was easy. BUT your telephone system is SHOCKING. I could not get through to the centre and I needed urgent answers.
17 July 2026
Always a professional service and pleasant environment when waiting for my car.
15 July 2026
Derek has been outstanding. Perfect customer service, kept me informed at all times and managed to turn the car round for me quickly. 100% would recommend him and BMW Stevenage.
15 July 2026
It's a very long wait
15 July 2026
New to Sytner after the closure of Stansted and am completely satisfied with the service provided in particular that of Oli who was on the ball with everything despite looking rather busy! Big thumbs up.
15 July 2026
Prompt service from team, on line check in and easy drop off.
14 July 2026
Car was collected from my doorstep. I was kept up to date with its progress and then returned back to me in clean condition.
14 July 2026
It's takes far too long to check in my vehicle. I don't like a 25 minute wait to hand in my keys when I need to get to work. Also you forgot to reset the service light so I had to go back
14 July 2026
Streamlined process from booking to collection. Great communication and highly professional throughout.
14 July 2026
Helpful team. Kept me informed.
13 July 2026
All of the service team members that I spoke with were extremely professional, helpful, and friendly
11 July 2026
Proffesional
11 July 2026
The service was friendly and efficient. The centre was a comfortable place to wait in.
10 July 2026
I decided to wait and I was able to work and was kept up to date with the progress.
10 July 2026
Ash was incredibly professional, knowledgeable, and supportive throughout our visit. He gave us the best advice and took the time to explain everything clearly without making us feel rushed. He also looked after us the last time we brought our car in
10 July 2026
Great service
09 July 2026
No issues, all as planned
09 July 2026
Service was perfect, answered all my questions
09 July 2026
Zero issues from start to finish, offered an air conditioned room to work in comfortably.
09 July 2026
Polite, quick and efficient on arrival and very friendly staff. All work carried out as discussed and very pleased overall.
09 July 2026
Great service and clear communication
09 July 2026
Smooth process from initial booking to drop off and collection. I received a video progress report. Tim was very friendly and professional.
09 July 2026
Staff were great, explained everything and kept me updated during my visit.
08 July 2026
The work booked in for was completed and the service was excellent. Only reduced to 4 stars this time because the air con service I had requested was unavailable due to equipment issues.
08 July 2026
Absolutely shocking, car in to remedy what was wrong when purchased from you. Want to charge me for this and take no responsibility. Tim Kwan got funny with me because BMW UK had offered credit note to cover some items due to XP from you
08 July 2026
Customer experience was perfect, service was quick and valet left my car gleaming.
08 July 2026
I had a question and it was answered in just a few minutes.
08 July 2026
Service done in good time, good communication.
08 July 2026
The quality of service is fine. Staff are friendly. However, while facing the newest model, further investigation should be carried out.
08 July 2026
Quick, friendly people, great waiting room
08 July 2026
Oli was excellent. I stayed at the Service centre while the service was carried out, he kept me informed, I knew my timings and could plan my calls accordingly. Thanks Oli!
08 July 2026
Service was informative, video was great, representative at desk was friendly, gave clear information and efficient. Thing that lets it down was the complimentary clean. Outside was fine but inside was not completed at all. Completely unchanged.
08 July 2026
It was good, in and out, it was a brake fluid change. Overall quick and efficient
08 July 2026
Ash was great
08 July 2026
i am extremely satisfied with my experience with BMW. I was treated exceptionally well by Faye. Faye thoroughly spoke me through what was going to happen on the day of my service. she showed me to the loan car & offered to show me how to use it.
08 July 2026
As always, perfect.
07 July 2026
All good
07 July 2026
Great service and suppory
05 July 2026
Ash's customer service is fantastic and Liam and the workshop did excellent work on my car
05 July 2026
The team member (Oli) at BMW Stevenage kept me well informed with the progress of a particularly tricky repair to my car. It did take some time to repair but I was given regular progress updates which I found helpful.
05 July 2026
Expert advice, alternative options for a result for the customer, very happy
05 July 2026
Service was excellent. Communication is key in any business and Stevenage BMW have perfected it and performed above and beyond for me.
03 July 2026
Good service received & Oli was very communicative throughout the process!
03 July 2026
Happy with service in general.
03 July 2026
Service department was nice and quiet. Service advisor was friendly and kept me upto date during the whole process.
03 July 2026
Had my car in for dashcam fitting, however camera was not fitted properly and had to return to get the fitting corrected. In the end the problem was solved.
02 July 2026
Car collected from home, taken for a re-call regarding the starter motor. Returned later in the day.
02 July 2026
Service was fine. However the experience was spoilt by the extreme difficulty of trying to phone you. Try phoning yourselves.
02 July 2026
Overall service was excellent. Technician Paul Travers was extremely knowledgeable.
02 July 2026
The people at the centre are always very accommodating and if they know you are going to wait for the car they do their best to get it done first
02 July 2026
Warmly greeted by friendly, knowledgeable staff. It was a very efficient service.
01 July 2026
I was gutted when I picked up the car that it wasn't washed etc. the outcome of the car going in wasn't great and it was a non- runner but it made it more difficult to sell after I towed it away.
01 July 2026
Good experience, although their telephone system is poor, can't speak to anyone!
01 July 2026
No issues
01 July 2026
Upon arrival I had to wait for a long time to be seen by an agent. Indeed I had to go and find someone who would check my car in as the individual who was supposed to see me was busy. I had the same delay picking my car up.
01 July 2026
Hassle free service in a reasonable timescale.
01 July 2026
My car had a few problems lately I spoke to Paul travis head technician and nick mitchell the service manager told them about the problems and they said they would have my car in and get to the bottom of it
01 July 2026
Easy booking, friendly knowledgeable service advisor
30 June 2026
Effecient. On time. Kept in touch.
30 June 2026
Service as always excellent. Professional and friendly staff
30 June 2026
The service was undertaken quickly and received updates on progress.
30 June 2026
Good customer service as usual
30 June 2026
Fast service
29 June 2026
Very happy. Nice people. Very helpful.
29 June 2026
Friendly and helpful staff
29 June 2026
very quick to resolve problem, good communication from Faye.
29 June 2026
However your phone system is a total joke, if there was a reason I would move to another dealer it's that phone call experience. absolutely awful and frustrating. Just have someone answer the phone and not a useless automated system
29 June 2026
I answered a pre booking questionnaire only to be asked the same questions again. Car was washed and vacuumed. Car not polished correctly there were water marks on most panels. And I don't think the assistant communicated proficiently face to face.
29 June 2026
Great communication, helpful, professional and friendly service team and reception.
29 June 2026
The staff at the Stevenage Centre were really friendly, Faye was amazing & very knowledgeable & kept me updated for the whole process. Faye even offered me a complimentary wash & hoover so when I picked the car up it was gleaming!
29 June 2026
It was a relax handover. The front desk attended quick for check in and direct me to the sofa whilst waiting for the next available service desk.
28 June 2026
My service ran over but Tim's customer service was great. He was informative was I was asking questions and came out side with me to collect my car and say good buy which was very professional.
28 June 2026
The service centre is excellent, with a welcoming and relaxed environment.
26 June 2026
I'd dropped off my car on Sunday, as advised by servicing at sales with all my details. I rang on Monday for an update to be told that they didn't have my car! I explained and I was told they'd try to get it in in the afternoon. But they didn't.
25 June 2026
My vehicle was in for MOT and brake fluid change only. Was washed and vacuumed. The service area was clean and tidy and my car was returned on time. Ash kept me informed throughout.
25 June 2026
I had booked my car in for 2pm, the staff were nice and friendly and I had a nice comfortable area to sit and wait in.
25 June 2026
Great customer sevice
25 June 2026
The agent who dealt with me was efficient and helpful and met all my questions.
25 June 2026
Everything went very smoothly, no long waiting times for drop off or collection. Tim Kwan made the experience very pleasant.
24 June 2026
Was emergency job to replace a faulty tyre on the day I was driving to Scotland. Sytner Stevenage told me to take the car in at the start of the day, and I was out just over an hour later.
24 June 2026
Ash was really helpful
24 June 2026
Excellent customer service
24 June 2026
Good service on part I ordered on line in the morning, collection on way home.
24 June 2026
Great service
24 June 2026
Great service from the time I entered the building to when I left. All staff members very polite and helpful, great service.
24 June 2026
Excellent communication throughout
24 June 2026
Needed to follow on Health Check Report. Visited Sytner Stevenage today to see Tim Kwan & Paul Travers to discuss Split Suspension Boot. Received excellent service from them both - continued care for my M3 Individual E46 Model. Serviced at Stevenage
24 June 2026
Friendly professional and clean
24 June 2026
Great experience, amazing customer service. Liam Was exceptional. Thanks.
24 June 2026
My service manager Steven was excellent.
24 June 2026
Ashfaq was very kind and a good listener.
24 June 2026
Great service great staff , very professional Many thanks Jason Bedford
24 June 2026
Prompt check in, kept informed, problem resolved FOC, car washed and vacuumed..what's not to love about this level of service
24 June 2026
I cannot thank Ash enough for his helpfulness and professionlism. He was so attentive and friendly listening to your concerns . He was able to quickly find a solution. Very happy customer
24 June 2026
Check in for the service was easy could check in online and on arrival was quickly dealt with.
24 June 2026
Very helpful & informative.
24 June 2026
Very happy with the service recieved, the tasks were carried out in a very professional way.
23 June 2026
Friendly staff, electronic updates
23 June 2026
All of the work was completed satisfactorily and in the expected timescale. All of the staff that I dealt with were very knowledgable and helpful and polite.
23 June 2026
Quick service. Loved clean wheels but did not like the cost
23 June 2026
Stephen Gunapalan and Michael Did-Dell are an absolute asset to BMW. They are commendable for doing their job. Went Luton and received awful service and lost faith in BMW until these 2 went above and beyond.
23 June 2026
Very slick operation from start to finish.
23 June 2026
Was greeted at the door and then shown to advisor.
23 June 2026
Vehicle booked in for a replacement heating box, they had car for 4 days but I am experiencing same issue. Having to wait up to 3 weeks each time to book in. Service advisor Steven was very helpful. Not happy as only had car since April.
23 June 2026
Great service with very helpful and friendly staff.
23 June 2026
Kept upto date through out visit.
23 June 2026
Great customer service, found and delivered the parts next day for me to collect.
23 June 2026
After my experience with Cambridge BM W who I have been many times but will never deal with them again can not praise them enough polite and professional second to nun
23 June 2026
There was a delay in getting spare parts from Germany
21 June 2026
I always take my car to bmw because I trust them
19 June 2026
Passed MoT
19 June 2026
Oliver Nash provided exceptional customer service & I was in & out in no time at all.
18 June 2026
Prompt professional very polite staff and excellent waiting area and facilities.
16 June 2026
quick, efficient, good comms
16 June 2026
Liam was very professional and helpful
16 June 2026
Very attentive staff who went beyond normal customer service l
16 June 2026
Making the booking was extremely hard. No response via WhatsApp and as a lease car unable to book online. Need the ability to speak to someone.
16 June 2026
You were quicker than expected, thorough video of inspection. As much as I would have liked it to be cheaper, you were still considerably cheaper than your competitors at Borhamwood. They wanted to charge me an extra £500 in case they smashed
16 June 2026
Ash was great, From welcoming me, explaining what was going to happen while my car was there, keeping me informed throughout, through to my car being ready.
16 June 2026
Extremely helpful from the receptionist to the quickness of the diagnosis of the problem and repair. The helpfulness of Ash who kept me up to date with everything. All this done in 2 days even though my car wasn't actually booked in. Thanks
16 June 2026
All done majority under warranty
16 June 2026
I was given precise information as to what was needed to be done and the work was carried out in under the estimated time frame.
16 June 2026
Car was cleaned in and out free
16 June 2026
Great communication. Prompt service.
16 June 2026
As usual the service provided to me from Sytner was very easy and the service Advisor Faye Payne was exceptional friendly and helpful
16 June 2026
Service & MoT were completed as required, but 2 tyres had to be replaced due to pot-hole damage. Ben, the customer care representative who dealt with me was very helpful in explaining my options & arranging a car to get me home overnight. Exemplary.
16 June 2026
Generally good advice and communication
16 June 2026
Really good
16 June 2026
Very efficient service, with good customer updates.
16 June 2026
Prompt, polite and helpful service.
15 June 2026
Satisfied that the car was serviced and fixed as requested
15 June 2026
Issues with car remain unresolved
15 June 2026
Poor knowledge of BMW sat nav system and software system. The car meant to have been valeted but only car mat and car body had been washed
15 June 2026
Every one was very efficient and polite. The work was completed quickly.
15 June 2026
A problem with the coolant was mentioned at the end which I feel could have been mentioned earlier
15 June 2026
Phoning the service centre toward the end of the day and getting through to someone remains difficult. I say 'remains' as this was the same when 'Specialist Cars' was the owner/operator. Which made me not return.
15 June 2026
Professional and friendly service
15 June 2026
Had to constantly call the service team to get an update on my car
15 June 2026
Friendly, professional service across the board.
14 June 2026
Excellent client handling both the lady receptionist and Ben who looked after the service details. I would say however that the reduction in client facing staff numbers and the ludicrous use of WhatsApp to allow me to talk directly is dry bad.
14 June 2026
Initially they were waiting to find out about the warrenty before agreeing to anything. However after that they provided a great service. Thank you
14 June 2026
After being very concerned that my IX could off the road for maybe months, the job was completed in a week.
13 June 2026
Very helpful staff and always a prompt response.
13 June 2026
Great friendly seen, seen quickly both when I dropped off and collected my car
13 June 2026
Very satisfied
13 June 2026
Friendly service, complimentaary merchandise as car only 9 months old
13 June 2026
Kept me updated, helpful, prompt etc
13 June 2026
Everything went smoothly and all was explained thoroughly
13 June 2026
Polite, professional and quick.
13 June 2026
Excellent experience with Martin in sales he went above and beyond and service centre have done the same thanks ????
13 June 2026
Good all round service
12 June 2026
Usual great service
10 June 2026
Completely satisfied
10 June 2026
Each year (7) my BMWs have been serviced at Stevenage. Without exception I have always been treated with respect and kindness. The attitude of staff has always been professional and updates given regularly. I have complete trust in the work done.
09 June 2026
I was checked in and out with only small waits and throughout the day I was kept up to date with the progress on the car and the issues found.
09 June 2026
From the moment I walked into the service area I was made to feel important to them. Very efficient throughout.
08 June 2026
Service was good agent did what was needed
08 June 2026
Service in general very good bit disappointing that charge for courtesy car ( Mercedes don't charge) and that was advised ad blue low but wasn't topped up as part of service
08 June 2026
They were a little slow arranging for me to have a replacement car when they realised the repair would take more than a week. But other than that they were very good.
08 June 2026
Prompt and efficient service
08 June 2026
Generally no issues, a little frustrating that you are asked to complete a on line check in process only to have to check in again when arriving. The only other point I would make is when quoting for additional work your staff need to relate to the c
07 June 2026
Great service.
07 June 2026
My experience with Sytner Stevenage was exceptional from start to finish. The level of customer service was outstanding, beginning with the warm welcome at reception and continuing seamlessly throughout the entire service process.
07 June 2026
Usual great service experience, very happy there.
07 June 2026
Excellent service from first phone call to completion of work.
06 June 2026
Nick Riley and Ben Lau were absolutely fabulous. Ben listened and related everything to Nick and Nick did a great job. I feel lucky to have a great BMW service centre close by. I think that Ben and Nick should be recognised for being outstanding.
06 June 2026
Fast service
06 June 2026
Initially spoke to the parts department regarding a part and whether it was in stock, very nice chap gave me very clear and precise information, delivery would be between 2 & 7 days - it came in 3! Brilliant
06 June 2026
Polite, professional and I could work while the service was being done. Great
06 June 2026
Ollie noticed I had been waiting a while to check in my car and very kindly stepped in and also when I returned to collect my car as Ash was busy dealing with another customer . Thank you
05 June 2026
Staff were very accommodating and helpful
05 June 2026
Ash in the service department kept me well informed while they were dealing with my vehicle.
05 June 2026
Great customer service from Oliver
05 June 2026
Good experience always with the team at BMW Synter Stevenage.
05 June 2026
Excellent all round service , advisor was very knowledgeable and a credit to your company
05 June 2026
I recently visited the BMW service department for my vehicle's first service alongside some warranty work, and the experience was exceptional. Oliver Nash handled everything flawlessly from start to finish. Y
05 June 2026
Excellent communication and diagnosis - faulty part diagnosed and replaced. No fuss
05 June 2026
I was dealt with by Liam who was extremely professional and kept me informed every step of the way
05 June 2026
I am very disappointed with the after care from Sytner Stevenage. I have been trying to contact the service department since Tuesday to organise a re MOT and service as advised by the service rep but I have not received a response until today (Fri)
FIND Sytner Stevenage BMW
Address
- Arlington Business Park, Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2BE
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01438 760 200
Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford
Address
- Arlington Business Park, Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01438 760 200
Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford
Address
- Arlington Business Park, Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2BE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01438 760 200
Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford
25 August 2026
Despite there being many delays in delivery dates the team kept me up to date and rewarded me for a my patience.