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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
577 ratings and 297 comments received in the last 90 days.
03 April 2025
Great team, fantastic service. Always happy to answer my many (many) questions, with a positive and friendly attitude. Would highly recommend the team at BMW Sytner Stevenage, and look forward to a continued future relationship.
02 April 2025
Very welcoming area with a professional friendly set of staff
01 April 2025
Molly kept us well informed during the process and delivery time. She clearly explained all points we needed to consider and seek confirmation from management if she was not sure about anything.
01 April 2025
Friendly, helpful service from everyone I dealt with during the purchase of my new car.
01 April 2025
Poor customer service
01 April 2025
Molly kept me informed of progress at all stages and was always happy to help with queries. The sales manager, Connor, was also very engaging.
26 March 2025
Amazing staff at Stevenage, especially Navin who guided me through the purchase and took the time to answer all of my queries.
25 March 2025
The communication was excellent throughout and times were convenient and consistent.
18 March 2025
Smooth and hassle free sales experience
12 March 2025
Molly Taylor has been great throughout. Great manner. Well informed and informative.
12 March 2025
Everything I requested (within reason) was completed and happened over the necessary time period
08 March 2025
Helpful feedback and very responsive
08 March 2025
Attentive friendly service with everything as promised
07 March 2025
Navin was very informative and helpful through the whole process
05 March 2025
Professional, attentive and understood my requirements perfectly
05 March 2025
perfect
05 March 2025
The team were very friendly, welcoming and customer focussed. They looked / dressed professional, respected me as a customer and spoke to me and my wife in a open helpful manner. During the whole process they were not rushed.
05 March 2025
Navin Persaud ordered our car and also was there to explain everything about our new car when we came to collect our BMW. His knowledge and expertise about BMW cars and all other relevant products is amazing.
26 February 2025
Care and consideration for me as a customer and specifically when the first purchase fell through
19 February 2025
Excellent Customer Service, kept up to date, easy process, everything was explained 100%
09 February 2025
Navin and the team were brilliant. They helped me to find a car suited to me at the right price.
07 February 2025
Very satisfied with the whole process.
06 February 2025
Everyone was helpful and efficient.
06 February 2025
Car arrived as per ETA we were orginally advised of. Very smooth handover of our existing car and ownership of the new one
04 February 2025
Great overall journey, very pleased. Chris Blyth was available, supportive and knowledgeable
04 February 2025
The weather was terrible but the car was clean. Only issue was someone blocked the exit so had to wait a bit to drive out. It was not quite charged to 100% (90) but no issue. I did trade my old car to another place as it was quite a bit better (10%)
03 February 2025
The handbook for navigation entertainment and communication was not provided with the car, although its probably the bit most users will need. Indeed its existence was denied, though it is repeatedly referenced in the provided handbook.
30 January 2025
Sales man was professional and had answers to all my questions
30 January 2025
Great service from start to finish from Jason and team. Zero pressure and felt well looked after and we'll advised.
10 April 2025
All good
10 April 2025
Angel was a pleasure to deal with,
10 April 2025
Very satisfied with what needed to be done to my car.
08 April 2025
Service personnel OK
08 April 2025
Great customer service
07 April 2025
While the service and MOT took twice as long as suggested I was well looked after.
07 April 2025
Great friendly service.
07 April 2025
Excellent customer service, thank you!
06 April 2025
The service was impressive, I was logged by staff entering the carpark and greeted by name (very rare these days). Steven on the service desk was helpful, friendly and assuring, which was very good. The service waiting area was comfortable, the coffe
05 April 2025
Car was ready before the time that I had advised would be the most convenient for me to return to collect.
05 April 2025
polite staffs
04 April 2025
Very good service
04 April 2025
I'm getting to know people there, but the experience was good. I was kept informed about what was happening.
03 April 2025
Always pleasant and knowlegable
03 April 2025
Apologise given for not informing me of the need to keep the car for two days . Quick and efficient service keeping me updated. And some nice BMW merchandise as a thank you for being understanding.
03 April 2025
Service assistant was helpful keeping me informed of progress
03 April 2025
Steven Gunapalen, Service Advisor, who guided us through this process, continues to facilitate expert communication, using his exceptional inter-personal skills and genuine kindness.
03 April 2025
A+
03 April 2025
The service centre is spacious with lots of electricity plug to facilitate customers using their laptops for work while waiting for their cars. Very thoughtful and generous! Staff is also warm and friendly. I felt welcomed!
02 April 2025
Little bit of confusion at the beginning as the rep was tied up with some else - never saw her in the end and waited around d for about 15 minutes that I didn't need too. Another lady helped me out but said the original rep would see me but didn't
02 April 2025
Excellent
02 April 2025
Fast service and very polite
02 April 2025
More availability of courtesy cars would be helpful.
02 April 2025
After dropping off the car I had to take an Uber home. Sytner did offer me a lift to the station if required which was declined but I appreciated the gesture.
02 April 2025
My advisor Ben Lau is really great. He is so patient explaining me the details on my car situation and help me understanding all the service my car did.
02 April 2025
The work was completed at a convenient time and in a timely manner.
02 April 2025
Good service.
02 April 2025
Service was quick and easy
02 April 2025
The service this time was excellent and what I would normal expect it to be. If all visits could be like this then I'd be a happy customer.
02 April 2025
Very good.
02 April 2025
Great customer experience, no hassles or hidden costs
02 April 2025
Alex in the spares dept is a star Very helpful and knowledgeable about the product
02 April 2025
Same as before, my complete experience was positive from start to end
02 April 2025
If they had managed to update my system software during my major service it would have been 5 stars. I have connected services and the OTA update isn't fit for purpose!
02 April 2025
Angel George my service advisor was very nice and helpful.
02 April 2025
checking in and out , always takes time as I just want to leave keys, quite often I have to wait
02 April 2025
Too expensive, two/ three times the prices of local garages. They need to shave the overhead base; flashy offices piped TV, coffee machines and become more cost effective
02 April 2025
Customer dosed and excellent standard of servicing of my X5
02 April 2025
All colleagues give great service
02 April 2025
good service
02 April 2025
The service and repair met the standard expected.
02 April 2025
Gave us plenty of information about what to expect, timings and cost and stuck to it all like clockwork. First class service as always.
02 April 2025
Great customer service from Faye
02 April 2025
Quick and friendly service
02 April 2025
Good communication, professional and friendly
02 April 2025
Brilliant customer service.
02 April 2025
Customer service guy very helpful and friendly
02 April 2025
Good feedback & quality job.
02 April 2025
MOT and seasonal check ok. Asked to look into aircon blowing cold only when set to 16.5C (lowest) or full heat 17C and above. I reported this at the previous visit and was told I wasn't using it properly - I've owned the car 8 years from new!
02 April 2025
car booked in and work done as requested
02 April 2025
Very good. Flexible when I need to change the appointment at short notice
02 April 2025
I booked for a minor service and was told on arrival that it needed differential and transfer box service which trebled the cost.
02 April 2025
Very approachable. Always quick to get through.
02 April 2025
I've never had an issue with the Sytner branch from the receptionist to Stephen and Faye
02 April 2025
Whole operation very efficient.
30 March 2025
Car was ready when promised.
29 March 2025
My brake pads and disks were replaced and are squealing.
21 March 2025
Friendly and helpful as I would expect. Am
21 March 2025
Fantastic
21 March 2025
Very easy and straight forward to book my service appointment.
21 March 2025
Good job completed in a timely fashion.
20 March 2025
Quick and easy
20 March 2025
Work was done quickly, good atmosphere & great coffee
20 March 2025
Very satisfied
20 March 2025
Very welcoming and polite staff. Made sure I understood everything at each stage
20 March 2025
Efficient but could have been better
20 March 2025
Car booked in quickly also loan car arranged service finished on time
19 March 2025
Offhand service rep didn't want to know me after I complained about the charges they expected which are not of my fault
19 March 2025
I received a video, telling me about the checks done on my car.
19 March 2025
I am very satisfied with the service I am provided at Synter, I feel my car is in safe hands and I am always confident the work will be taken out correctly with no drama's.
19 March 2025
Everyone and everything was perfect
19 March 2025
The dealer stated that the ad blu had been refilled as part of the service but a couple of days later on a long motorway drive the warning came up that the ad blu was at reserve level. This leads me to question what else the dealer lied to me about
19 March 2025
You kindly allowed me to use your board room for a business call, this was very much appreciated
19 March 2025
Your service is poor completely dissatisfied
19 March 2025
Live locally. Dad bought and serviced car when it was Specialist Cars and now it's my turn to enjoy it!
19 March 2025
Made to feel welcome and informed
19 March 2025
Very
19 March 2025
Perfect
19 March 2025
I was very pleased
19 March 2025
You went the extra mile helping me by collecting my car for the repair. I am currently recuperating from surgery and unable to drive and this was a huge help. The driver who collected my car was wonderful, friendly & kind, a real asset to your team.
18 March 2025
Did their job properly and with minimal hassle to me.
18 March 2025
Good
17 March 2025
Assif was very helpful in getting my car fixed asap
17 March 2025
Experience with recent service.
17 March 2025
As I mention above the staff were very friendly particularly Faye who dealt with me.
17 March 2025
Looked after professionally from start to finish
17 March 2025
Four stars only as the Dash Cam was not put back and the service clock was not reset
17 March 2025
The only item that I can mention is that the pressure in my tyres was not checked as the offside front tyre was slightly below its required level when it went in and was returned the same.
16 March 2025
Excellent Service
16 March 2025
Technician was very thorough and was very keen to solve the problem which he did. At no point did I feel I was going to be sent away without the problem fixed.
16 March 2025
Excellent customer service Stephen was extremely helpful and compassionate
15 March 2025
Attentive and first class experience.
15 March 2025
Very serviced and ready in the expected timeframe. All charges explained
15 March 2025
As above.
15 March 2025
As above, brilliantly handled new tyres fitted as requested and MOT scheduled next day, break pads replaced, just needed to be there to hand the car over, it was a breeze
14 March 2025
Kept me fully informed of progress and findings
14 March 2025
Friendly, professional and helpful staff and a pleasant customer waiting area
14 March 2025
All work done to required standard.
14 March 2025
Good friendly service, why go elsewhere
14 March 2025
Because of family medical problems they collected and delivered my car and kept me informed of progress during the time it was with them thus giving me peace of peace of mind.
14 March 2025
EGR was finally replaced Thanks
14 March 2025
Really helpful and informative a special mention to Paul Travers a credit to the company couldn't be more helpful and great customer service
14 March 2025
No negatives at all
14 March 2025
Both MOT n service carried out promptly
14 March 2025
Great customer experience all round
14 March 2025
You keep your word. You do have a pleasant waiting area and a nice showroom. Most importantly, your employees do a great job of looking after me.
14 March 2025
Trustworthy and do a good job with pleasant staff making you feel relaxed.
14 March 2025
Excellent communication and high quality service.
14 March 2025
Very useful survey of the car and advice as to what was needed.
14 March 2025
Ashfaq Hussain did everything requested and on time. Car was returned clean and everything about the service was clearly explained. He identified an item of work that was not necessary and thereby saved me from an unnecessary expense.
14 March 2025
Good communication, friendly staff, good service.
14 March 2025
Fixed much quicker than I thought
14 March 2025
Great service. Friendly reminders, professional throughout
14 March 2025
From booking in to picking up everything went very smoothly and electric Mini was a nice courtesy vehicle
14 March 2025
Service adviser (Angel) was very good and she kept me up to date. The low score is due to the car being washed and I explicitly asked it not to be. I never take my car to an automatic wash.
14 March 2025
No information given prior to or after my service very poor customer experience.
14 March 2025
A seamless service provided. No complaints from me.
12 March 2025
I had a very professional service. But a tiny bulge being identified in a run flat tyre should not be a reason to cause alarm and press to sell a tyre. Having to sign disclaimers, etc was unnecessary - a result of a defective risk assessment
08 March 2025
Great service
08 March 2025
Again the service was very good
08 March 2025
Excellent personable service as always. I was kept up to date through the service and advice avoided unnecessary work being done to the vehicle.
08 March 2025
Everything done very quickly
08 March 2025
Great waiting area with free tea & coffee also fresh fruit
07 March 2025
People great, premises great, work fine, but took an hour longer than advised (for brake fluid and MoT), meaning I had a clash with an appointment. Confusion of my customer record with my father.
06 March 2025
Great service.
05 March 2025
Check in and the time waited were as being told.
05 March 2025
Happy
04 March 2025
The job got done, and moat of the people were friendly. Especially Ben. But it was a bit of an unnecessary burden lasting from tuesday to thursday.
04 March 2025
Over the moon
04 March 2025
Very helpful from start to finish.
03 March 2025
accommodating, helpful and proficient only gripe greasy smears inside car after A/C service. bodywork experience at Hitchin excellent
03 March 2025
Dry professional
02 March 2025
Please see my answer above.
02 March 2025
First time using BMW centre and they went over and above, was very pleased
02 March 2025
I works shifts, the staff understand this and fit around my schedule. Bit pricey but you get what you pay for
02 March 2025
Repaired my car. Also at a very reasonable cost.
02 March 2025
Ben's good attitude
02 March 2025
See above as theres not much more that can be added.
01 March 2025
It was easy to get through to service & communicate with one Advisor.
01 March 2025
Sam was the reason for the 5 stars, she helped and sorted out everything I needed without fail
01 March 2025
wonderful service so friendly and respectful
01 March 2025
As above
28 February 2025
Kept informed at all stages and fast diagnosis of issue
28 February 2025
As noted above. I drive 20 miles to this BMW branch for servicing.
28 February 2025
Ben explained all details and very helpful in all queries I had during my visit.
28 February 2025
Efficient friendly and organised
28 February 2025
Again the issue with the car is disappointing and the fact BMW didn't cover under warranty is further disappointing but Oli was helpful, easy to deal with and got the problem fixed
28 February 2025
No issues, lady on service reception was very pleasant and helpful
27 February 2025
Repair dealt with quickly
27 February 2025
Was satisfied thanks.
26 February 2025
Repair was conducted quickly and with minimal fuss. However, we were told the car would be cleaned before collection.it was not cleaned so removing a star.
26 February 2025
I purchased additional items with my recall and they forgot to give them to me! The receptionist I spoke with was fairly unhelpful so I had to return to pick up my items. I asked for my alloys to be repaired but they didn't bother to make the booking
26 February 2025
No faults always kept informed.
26 February 2025
Because I was very satisfied
26 February 2025
The service agent went out of his way to provide me with a courtesy car at short notice when parts were not delivered by bmw to them in time. Also the service against actually did keep me appraised of progress. This is rare!
26 February 2025
Great
26 February 2025
They did a good job
25 February 2025
all ok; car more or less ready when requested
24 February 2025
Everything sorted as required
24 February 2025
Asked for a quote for repair / replace to front splitter by email (with photos) ahead of visit. Not prepared. When I was there waiting for work to be carried out a mechanic examined the car. One week later no quote. Car wash was poor
24 February 2025
Happy with the service advisor Not happy how long the recall took Was told 2 hours took over 3
24 February 2025
Same reasoning as the answer above
23 February 2025
Completed in good time and with good updates and customer service
23 February 2025
Work as per quote Oli very helpful
23 February 2025
Kept informed throughout the process.
23 February 2025
From start to finish the service received was exemplary. From handing the car over waiting in the lounge while the work was carried out to collecting the car. The work was carried out in the specified time and the car returned valeted.
22 February 2025
Thorough and efficient.
22 February 2025
All the staff very helpful and was kept informed of the progress of the car. Steven was really helpful and sorted my BMW app for me
22 February 2025
I hate having to phone a 'central' phone number rather than being able to phone the dealership direct, especially when the person answering pretends to be at the dealership. I had to ring three times and send an email to see if my car was ready. Poor
22 February 2025
I was very satisfied with my experience at BMW as all the underlying issues with my car had been explained to me as well as that Ashfaq who had been taken care of my car gave me great advice on what to do with the car and overall a thumbs up.
21 February 2025
Excellent service provided and information was throughly given during repair.
21 February 2025
Everything done as expected
21 February 2025
Was kept informed and timeline of how the day would run.
21 February 2025
Following my service I had an issue & had to phone at least 6 times to get through being cut off four times!! When I did get to speak to someone regarding my problem they did not seem to understand!!!! You record your calls so can be easily checked
21 February 2025
Always satisfied
21 February 2025
Very polite and efficient
21 February 2025
Kept informed of the work and inspection being carried out
21 February 2025
Work completed while I wait.
21 February 2025
All good thank you
21 February 2025
MOT done promptly and car returned to me beautifully washed!
21 February 2025
The staff at Stevenage are great.
21 February 2025
Outstanding customer service from Stephen. He is an absolute pleasure to deal with.
18 February 2025
When my car was checked the technician mentioned suspension dropping slowly-no investigation made and now asking to pay £150 .A 2018 car should not encounter this problem so I believe that BMW should investigate and fix free as an act of goodwill
17 February 2025
All good but I did ask for a quote to a small dent/scratch I had on rear driver side wing but didn't receive this.
17 February 2025
Good job
17 February 2025
Complementary clean was appreciated.
17 February 2025
Just expensive but good customer service
15 February 2025
Excellent service staff.
15 February 2025
Perfect service
14 February 2025
Great customer service from Ashfaq Hussain the service advisor, pick & delivery of my car would have been very helpful
14 February 2025
Expensive
14 February 2025
Polite but superficial
14 February 2025
When it was clear that the car was not going to be fixed in the time expected time due to parts.A loan car was provided straight away.
13 February 2025
Polite staff, efficient service
13 February 2025
Thing were done as planned, with a very quick check-in and finished in one when initially I said 2 days would be fine.
12 February 2025
Was pleased with the service
12 February 2025
Ash was very polite and helpful.
12 February 2025
Facilities, staff, and service
12 February 2025
As above
12 February 2025
Easy to book and check in and was looked after whilst attending service and part replacement. Comfortable waiting area and polite and attentive staff.
12 February 2025
Great service a d attention to detail from Ash
12 February 2025
Service team were spot on
12 February 2025
Told recall part ready but not available when car taken in. Not good
12 February 2025
Never any problems. If issues, all sorted and fixed.
12 February 2025
I received a nice welcome from reception followed by the assigned Service Representative. A video message was sent confirming that all was in order with my vehicle.
12 February 2025
Well organised, welcoming, personable.
11 February 2025
Please see answer to 1 above.
11 February 2025
As above
11 February 2025
Met the problems we had with the car and returned to me 24 hours later
11 February 2025
As usual, booked the car in, waited, service carried out quite quickly. The service agent, Ben Lau (who usually looks after me) was efficient and professional
11 February 2025
Everyone was lovely and service was great, the only negative was I had to wait for quite a while to be seen to drop my car for the service and I thought it would be a quick drop off
11 February 2025
Great service from Ben Lau
11 February 2025
I recently bought a BMW having previously driven a VW for years. In every way my experience was superior to what i was used to. Interested, enthusiastic, helpful and took the trouble to follow up with a phone call.
11 February 2025
Excellent service as always. Our service advisor Steve, made the whole process very easy, friendly, efficient and with expert knowledge. Always a pleasure to visit.
11 February 2025
Efficient and professional
11 February 2025
Very satisfied
11 February 2025
Was a good outcome in the end and the main cause of the time required was the tyre issue and awaiting Arval to authorise - both unknown / outside of BMW control when the repair on the charging flap was booked.
11 February 2025
All servicing and recall completed. Also given update on BMW app and car settings to assist my exerience better.
11 February 2025
I was tried to be sold brake fluid yet the car is only a year old.
11 February 2025
Ashfaq was great
11 February 2025
It would be good to contact service points direct and not via a central call centre.
11 February 2025
Swift and effective
11 February 2025
Great but more details on CITNOW videos would be good
11 February 2025
Excellent customer service. Really attentive and friendly - nothing was too much. I was really impressed
11 February 2025
Service better than Enfield BMW I being using for many years
11 February 2025
Issue fixed quickly and I was updated regularly. Professional and helpful staff.
11 February 2025
First name terms. direct number Mobile , email address , updated regularly. Quality of the work was spot-on. The goody bag for the inconvenience was extremely welcome.
11 February 2025
Quick efficient service friendly staff
11 February 2025
As above, all resolved to my satisfaction and easy to deal with
11 February 2025
I had the most awful experience at Group 1 Bedford, so was immensely relieved to get not only the service quality I expect from BMW but to find that Sytner Stevenage exceeded my original expectations.
11 February 2025
No complaints, all queries were dealt with on the spot.
11 February 2025
Nick & Ash were amazing sorting out lifts & communication all through was really good.
11 February 2025
Nothing else to improve
11 February 2025
Prompt customer attention both outside and inside reception
11 February 2025
All work done on time, everyone treated us with respect.
11 February 2025
As above
11 February 2025
Excellent team
11 February 2025
Long waiting time for appointments especially when a courtesy car is needed. Long waiting time in the service section to be seen. People very polite.
08 February 2025
Great service
27 January 2025
Efficient
26 January 2025
The whole process was smooth.
25 January 2025
Assurances from the engineer on the video of the state of the car
25 January 2025
All efficient and the staff were very helpful
25 January 2025
No reason to complain and had free car clean both inside and outside
23 January 2025
That's my opinion
23 January 2025
Very happy, the team went above and beyond to sort out a courtesy vehicle for myself. Would highly recommend their services.
23 January 2025
I requested a desk to work at and on arrival the receptionist showed me to a room where I was made very comfortable. Regular text messages and video updates received during the service which was all very informative.
22 January 2025
Great customer service
22 January 2025
Great customer service, got the job done quickly.
20 January 2025
Ash managed to get my vehicle in for its service and recall and completed earlier than expected
19 January 2025
Happy with the personalised service.
19 January 2025
Polite friendly on time
19 January 2025
Very helpful in all areas. Support with financial assistance.
19 January 2025
Very pleased with speed of service and detail given
19 January 2025
I will end up driving again and spending my working day at BMW which is not acceptable at all.
19 January 2025
Generally happy with service received
19 January 2025
I have been going to sytner for years and always feel very satisfied with the service. Very professional and pleasant people.
18 January 2025
Faye Payne was exceptional when I visited Stevenage service. Listened and dealt with issue faultlessly
18 January 2025
Work done as required
18 January 2025
Attentive Service.
18 January 2025
On the day service staff dealt with great. Because I had to chase up with the request to inform on how they could handle separate issue without any clarity on this before the appt day wrt needing vehicle for whole day nor costs that was annoying.
18 January 2025
For the brake recall service appointment I decided to use Stevenage even though it was not as close as BMW Park Lane - who in the past have found impersonal and dismissive. I was happy with Stevenage. Staff were polite and helpful
18 January 2025
The staff member who served me was incredibly polite and helpful
18 January 2025
Satisfied with the booking and the work done. I was kept up to date at all times. Staff are friendly and helpful.
18 January 2025
Grerat team, For an EV the service seemed very expensive.
18 January 2025
Very professional
18 January 2025
Extremely satisfied.
04 April 2025
I have been using Sytner cars in Stevenage always for buying and changing cars. They are professional and very helpful for me to get the right cars for me.