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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
332 ratings and 159 comments received in the last 90 days.
08 June 2025
We managed to get through the excruciating process of choosing a new car with relative ease, once we had discovered that the BMW car we chose fulfilled our criteria
06 June 2025
Navin Persoud & Bo made sure that I was happy with my choice and helpful with the all process from start to finish.
04 June 2025
Everyone at the dealership has been extremely helpful, the sales process has been really easy from point of enquiry to handover. Thanks to Paul and everyone who was involved in helping us purchase the car.
02 June 2025
Very friendly staff, Navin was great and responsive when i had any questions. Quick order and delivery.
24 May 2025
Always dealt with my questions and kept me updated on my order
23 May 2025
As above. Also the support in collecting the car was first class.
19 May 2025
Sales last was really helpful, kept me updated throughout my purchase and helped me find the car I wanted
16 May 2025
Navin Persaud and Joseph Gallego made purchasing my new car such a wonderful experience.
09 May 2025
Navin was courteous, friendly and very helpful
08 May 2025
Loved the car reveal and was given flowers as well which was a nice touch.
04 May 2025
As above, while there is a problem with the car the service and support is first class
02 May 2025
Care delivered as promised
02 May 2025
Love the car
30 April 2025
As above
29 April 2025
Super smooth service and handover, everyone at dealership were so friendly.
27 April 2025
Customer service excellent
20 April 2025
Smooth transaction, kept up to date at all times.
01 July 2025
Very easy and friendly to deal with
30 June 2025
Excellent customer service. What impressed me most is that they treat all customers equally, whether you own the latest model or an older one.
26 June 2025
Very efficient service received
25 June 2025
The service experience was good. Kept informed of progress of work on vehicle, and was completed in good time.
25 June 2025
Great video of what needed doing. Service was completed in the 2 hour waiting slot.
25 June 2025
Great service
24 June 2025
Delay as wrong part arrived but communication was good
24 June 2025
Very satisfied
24 June 2025
Friendly consultant
24 June 2025
As always, no complaints. Was told precisely what was needed and what it would cost by staff. Appreciate service video.
24 June 2025
I like the idea of BMW Conected
24 June 2025
Oliver was amazing
24 June 2025
No drama, all explained thoroughly.
24 June 2025
All went well executed on time as Steve said
24 June 2025
did everything as asked with no nonsense
24 June 2025
Always receive a friendly, excellent and efficient service.
23 June 2025
Sam was dealing with my car. She was very helpful and informative.
23 June 2025
I've given 4 stars, as I mentioned about my tyres losing pressure and this unfortunately wasn't investigated
23 June 2025
Service done on time while I waited, car cleaned in and out with no charge. So all in all good value.
23 June 2025
Engaged team that wanted to help
23 June 2025
Good work conducted on my vehicle, advice given without trying to sell me any additional products or services.
23 June 2025
Excellent workmanship and communication. Complimentary wash was rushed and not great quality. Complimentary hoovering didn't happen.
22 June 2025
Reported a rattle coming from the passenger side of vehicle which they said would be investigated but it is still there.
22 June 2025
Friendly and professional; excellent waiting area; clean and tidy.
20 June 2025
I was booked in for a brake fluid service and basic wash and vac. However, the interior of my car was not properly vacuumed. I could still see a lot of pet hair on seats (both front and back).
20 June 2025
Great customer service. Assisted by Ash, who kept me updated about my car and went the extra mile to ensure I was back on the road on time. Very polite and efficient.
19 June 2025
The guy who handled my booking was very good
19 June 2025
Friendly customer service person
18 June 2025
Because I was
18 June 2025
No issues - efficient
18 June 2025
Friendly and efficient staff who kept me up to date throughout. Waiting area is decent space to get on with work while waiting for completion.
18 June 2025
Got to root of my problem and fixed it promptly
18 June 2025
Greeted by Oliver and everything explained
18 June 2025
i am happy to say i was treated with respect and professionalism.
18 June 2025
Satisfied with the whole experience of service.
14 June 2025
Polite, helpful team
14 June 2025
Nothing to fault
13 June 2025
Carried out the work required with a minimum of wait time.
13 June 2025
The MOT and fluid refill were completed on time .
11 June 2025
Super helpful service staff
11 June 2025
Very well organised and very friendly knowledgeable staff
11 June 2025
As above
09 June 2025
Always good thanks, but quite a long wait this time. Car looks fine all clean and enjoyed the engineers video
09 June 2025
good reliable service.
09 June 2025
Reliable, efficient, courteous and helpful - very responsive, took the trouble to explain everything
09 June 2025
Always a brilliant service
09 June 2025
Kept up-to-date throughout the day and car was ready on time.
07 June 2025
When I brought the car in for service I was dealt with promptly and not kept waiting. The service and timescale was well-explained and I was shown to the comfortable waiting area. The job was done on time and to the estimate.
07 June 2025
Always a professional and pleasant experience.
07 June 2025
As above , I would never expected to be left to drive home on
06 June 2025
Steven from the Service team was polite and very helpful. Top mark to Steven!
06 June 2025
Great communication
06 June 2025
The car was returned on time, cleaned and ready to use.
06 June 2025
Feels like your actually being looked after ..unlike some other service garages .
06 June 2025
Polite, prompt, friendly, clear, no waiting. And no fuss with the loan car.
04 June 2025
Absolutely fantastic service from Steven, Paul (Senior Vehicle Tech) and Ash. All went above and beyond on each visit, and has made my very painful experience with my M5 a lot more. bearable.
03 June 2025
Dropping off my car was extremely easy and I was kept up to date throughout the entire repair by my Service Advisor.
01 June 2025
Overall great customer service.
29 May 2025
Greeted hospitably at door on arrival seated and offers refreshments Steven was very helpful and knowledgeable about all my queries
29 May 2025
When I arrived, they were expecting me and I was put through to a consultant who told me about the process and what would follow and then rang me later in the day to tell me my car was ready for collection. Very efficient, no complaints at all.
29 May 2025
Happy with the service. Drop off of car and service good, as is the video that talks through any issues found.
27 May 2025
All good didn't try and charge us floor extras!
27 May 2025
good service , kept informed throughout the process
26 May 2025
Spring check was very professional and completed ahead of time
25 May 2025
Felt well looked after and a better experience than I've had in other dealerships
25 May 2025
Efficient service.
24 May 2025
Everyone I spoke to has been helpful and friendly.
23 May 2025
No problems and a confident team.
22 May 2025
Very pleased
22 May 2025
Very satisfied with my service visit to bmw stevenage top marks. I even ask them to do a couple of extra items that I never listed so top marks for that also fantastic work.
21 May 2025
Car needed to go in twice to get fixed.
21 May 2025
Service was great, helpful staff who sorted out my problem quickly
20 May 2025
It was quick and they didn't make me pay a single penny since it was under warranty
20 May 2025
Very satisfied, Steven kept me updated throughout and ensured i had everything completed within the service
20 May 2025
I don't care for the centralised booking, dealing direct with Stevenage was much more straightforward. Once I had direct contact all was much better
20 May 2025
Great service
20 May 2025
Ash the service advisor was excellent.
20 May 2025
Very pleased with the service
20 May 2025
Well organised, efficient and friendly service
20 May 2025
Very straightforward process . Easy to park up and find a space . Finished work on time . Overall very efficient
20 May 2025
Couldn't ask for a better service
20 May 2025
Very well looked after by Ben
20 May 2025
As Above in question 1.
20 May 2025
Polite and efficient service
20 May 2025
Extremely satisfied
18 May 2025
Perfect service
17 May 2025
Efficient, clear, precise and polite.
16 May 2025
Friendly helpful staff
15 May 2025
Easy booking in process
15 May 2025
First Class service in every way
15 May 2025
Apart from the price to even look at the problem (could be offset against the cost of repair) very happy
15 May 2025
As above, very helpful staff and work completed quickly!
15 May 2025
Good service, but they always seem to take longer ti get the car done than they say at check in
15 May 2025
On Arrival Ashfaq Hussain explained everything and dealt with my questions very professionally. He was nice and polite.
15 May 2025
Overall a very pleasant visit with a nice coffee while l waited. I was even escorted to my nice clean car and the door opened for me. It's the little things. Well done Oli ??
15 May 2025
Steve was helpful and friendly and kept me well informed on the situation
15 May 2025
Excellent service, though it could have been quicker but suspect that was due to the it being busy
15 May 2025
I requested and appreciate the attention of the most experienced technician working on my older classic BMW and his informative videos and pictures. This really helped my understanding of the need for specific works involved.
15 May 2025
Ash was helpful and kept in contact
15 May 2025
Very Proffesional and honest
15 May 2025
Ben is helpful as always!
05 May 2025
See answer above
05 May 2025
Good service. Steve v helpful.
04 May 2025
Very professional and helpful assistant. (Angel Sytner Stevenage)
03 May 2025
Price exceed expectation.
01 May 2025
It was a perfect experience. Quick, the right level of communication and clear explanation of what work needed to be done.
01 May 2025
Everything was done that was asked
29 April 2025
The work was completed, my car thoroughly cleaned, everything was explained by Mr Ben Lau the service advisor, who was very accommodating.
29 April 2025
Car serviced and cleaned in a timely manner which was grear as i was waiting
29 April 2025
When I booked the car in I was offered a free car wash which I selected but unfortunately the car wasn't cleaned.
28 April 2025
Everything was perfect
28 April 2025
As above
28 April 2025
Ash was very helpful, polite and generally great Work on car was good as well Hire car was very nice
28 April 2025
As above
28 April 2025
Staff polite and helpful
27 April 2025
As above Syntner are much harder to deal with than the previous Specialist cars
26 April 2025
I was kept updated during my visit
25 April 2025
Informative service and excellent wash on completion
25 April 2025
see above very pleasant service manager
25 April 2025
As above
23 April 2025
Excellent support from all the team
23 April 2025
Fantastic and extremely efficient service from outstanding and committed staff.
23 April 2025
Ash was excellent in every way, zero complaints
23 April 2025
Stephen was helpful
23 April 2025
All goog
23 April 2025
On completing the check in by email the day before my service I ticked that I would like my car washed/cleaned. When my husband collected at closing time it hadn't been washed or vacuumed. Was disappointed as car does not come in often for service
23 April 2025
Good customer service
23 April 2025
The staff were all very welcoming, Ash was very helpful and friendly
21 April 2025
The service was carried out.
18 April 2025
No problems
18 April 2025
On time service
17 April 2025
Slight delay in final completion of work as need to return to receive final order of work. Not a problem though.
16 April 2025
Ash was very communicative and helped keep me in touch with everything going on with the car. Easy prices and the car looked immaculate when I got it back.
16 April 2025
No courtesy car, service advisor very helpful and polite though.
16 April 2025
Ashfaq Hussain was a pure delight to deal with, was very clear and professional :) A++++++++++++ thank you Ashfaq
16 April 2025
Overall, I was very satisfied with my service experience at Sytner Stevenage. The work was completed on time. My car was returned in great condition, and it was clear they took pride in delivering a high standard of service.
15 April 2025
Excellent and strongly recommend your team
15 April 2025
Car is now performing as it should and the problems have been put right.
15 April 2025
Steven Gunapalan was amazing, booking in process was quick & efficient, kept me updated during the warranty work, explained everything in great detail.
13 April 2025
Easy and exactly what was required
12 April 2025
Typical main dealer service
06 July 2025
As previously stated easy to contact representative for updates throughout the process