- Home
- About Sytner Stevenage
- Sytner Stevenage Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
578 ratings and 255 comments received in the last 90 days.
22 September 2024
Very smooth no issues
20 September 2024
Good experience overall however I would have appreciated the test drive of an M4.
20 September 2024
Always a pleasant and helpful experience
19 September 2024
Really happy with the experience from start to finish. I could not fault anything and was really happy with everything.
10 September 2024
Easy from start to finish and treated very well
09 September 2024
very helpful and seamless overall
05 September 2024
My options were discussed, a good deal was struck and the service I received from agreeing the deal to collection of the car was second to none.
01 September 2024
Navin Persaud sales consultant - very professional from start to finish, exceptionally helpful and knowledgeable.
29 August 2024
couldn't do any more to help, was always trying to get me the best deal
28 August 2024
Sales staff couldn't be more helpful, all queries answered and I was kept informed throughout upto delivery. Accounts staff attentive and informative throughout answered all my questions straightaway.
24 August 2024
Efficient service, Chris took his time to make sure we were in the correct model with appropriate accessories. This showed Chris's knowledge of the BMW range and his customer's needs.
12 August 2024
Process was seamless from start to finish. Handover was great!
11 August 2024
First class service from Gary, Navin and Sam which made the purchase and collection of my new 240i enyoyable and memorable
09 August 2024
Both Sam and Ryan are both really nice guys and very easy to deal with, great communication from from start to finish and they always kept us up to date on what was happening with the delivery of the car.
07 August 2024
I'm very happy with the service provided. Staff were friendly and helpful throughout the process.
06 August 2024
Excellent communication and friendly staff . Call handling and Call backs were prompt
25 July 2024
Kep made it easy
25 July 2024
Navin and Sam were very personable, well informed and efficient.
16 July 2024
Molly provided excellent customer service
14 July 2024
Dealer really helpful
13 July 2024
Outstanding
10 July 2024
Both Navin and Raj were very professional, kept in constant contact with us and ensured everything we had asked for was met
09 July 2024
My car took a long time to arrive but a courtesy car was provided which was marvellous. It wasn't Synter's fault and I was very grateful.
07 July 2024
Friendly, polite and efficient service
05 July 2024
Great experience
03 July 2024
Great consistent communication, sales exec was very prompt to respond to any questions and explained things so I understood everything
25 September 2024
Stephen was very helpful and friendly.
25 September 2024
Everything was very smooth and as expected
25 September 2024
very pleasant environment , lovely staff
24 September 2024
The process of getting the car booked in and the constant updates from the service advisor Ash were fantastic! Never felt like I was left out of the process while my car was being repaired.
24 September 2024
Convenient to get to.
22 September 2024
Great all round friendly efficient service.
22 September 2024
Great staff and very helpful
22 September 2024
The pre-booking communication was good and Ash was very helpful on the day. Customer facilities at the service centre are excellent.
22 September 2024
Great service staff ,helpful and efficient
22 September 2024
Just a very trustworthy experience by all at Stevenage BMW
21 September 2024
Good and effective communication at at times.
20 September 2024
Great customer service provided. Explained everything in detail and kept me informed
20 September 2024
The job was done in time.
19 September 2024
3/5 due to initial bad experience by Sean but 5/5 once we received couresey car arranged by Minola and excellent follow up communications by Oliver
19 September 2024
Slight delay in returning the vehicle to me at point of collection due to alleged transporter blocking my vehicle in.
19 September 2024
my car needed a new tyre - not in stock.
19 September 2024
As above. Great care, feedback and professionalism from the whole team.
19 September 2024
Ash was an amazing help, I would say world class customer service. He helped me with discounted parts and 0 interest repayment plan. He communicated effectively and made the whole experience very satisfying.
19 September 2024
Smooth and updated on timings throughout
17 September 2024
Although the service was expensive, being an M4, I sort of expected it.
17 September 2024
Ben Lau was brilliant, I was booked in for a 90minute service with waiting. but had a family emergency and he went above and beyond to organise a rental for me so that I was able to see family member returning from hospital.
17 September 2024
Very nice meat and great man on reception introduces you to a service advisor who turned out to be extremely knowledgeable about the product answering questions and giving advice helpful and friendly making the whole process easy and simple.
17 September 2024
Great welcome and nice environment to wait for the service to be completed
16 September 2024
Same as above
16 September 2024
This was a MoT only service. Condition of vehicle following its check explained. Vehicle cleaned to a good standard.
16 September 2024
From start to finish I felt very comfortable dealing with Ben & Paul. Paul was kind enough to show me the underside of the car something I was particularly interested in, and his reputation in the BMW M world is simply second to none.
15 September 2024
Brilliant friendly and knowledgeable service team
15 September 2024
A waiting appointment, comfortable surroundings with access to refreshments and toilets. Ben kept me informed of the progress with my vehicle.
15 September 2024
Professional and courteous
15 September 2024
Good job and you wash my car
14 September 2024
Extremely communicative and helpful. Oli the service manager could not have done a better job.
14 September 2024
Based on Scott's customer service
14 September 2024
We came in for a recall which was fixed in a day and we were also informed of an issue with our tyre, which was then helpful booked in for the next day.
14 September 2024
All works explained clearly and future works explained.
12 September 2024
100% satisfied with my service experience at Sytner Stevenage. I booked a MOT well in advance so I could take the car on a Saturday and wait for it.
12 September 2024
Would be 5 if parts were available on first visit for booked front brake service. Had to book a second visit.
12 September 2024
Very comprehensive health check video which must be embarrassing to do day in day out.
12 September 2024
Easy to book, fast and comprehensive service
11 September 2024
Efficiently and pleasantly handled by the customer interface (Ash) and very helpful and informative mechanic video.
11 September 2024
Dealt with Ben and Nick. Second time round both amazing chaps.
10 September 2024
Dropped the car off at 9am, the car was ready to be picked up within 2 hours,
10 September 2024
Excellent service from Ben and Luke the technician.
10 September 2024
Service was done within 2 hours, including the car being vacuumed. Ben was great at explaining what had been done during the service.
10 September 2024
The staff were friendly and caring
09 September 2024
Ash is a gem and a pleasure to deal with
09 September 2024
Good
09 September 2024
Great Service
09 September 2024
Everything, from booking the service to checking in and collecting the car, is hassle-free.
09 September 2024
Amazing
09 September 2024
no issues whatsoever
09 September 2024
I was left waiting for my car for some time, after being called to come to collect.
09 September 2024
Price was very high for an oil change
07 September 2024
Ben is very good and professional
07 September 2024
Friendly professional service. Kept well informed, nothing was too much trouble.
07 September 2024
Very helpful staff, efficient and helpful
07 September 2024
Everting good
07 September 2024
Very happy. I was very pleased with the filming of my car after it arrived so that there would be clarity about any damage whilst under Sytner's care. This is an excellent idea. It gives me much more confidence that my car will be looked after.
05 September 2024
Generally good service but expensive.
04 September 2024
Very satisfied
04 September 2024
Everything done and worked as planned
04 September 2024
Great care by staff
04 September 2024
Car was booked in (I was called to arrange it which was good) and the service agent was very efficient and as always the work carried out was first class.
04 September 2024
Both times I had services done in BMW Sytner Stevenage were satisfactory. This time I worked with Steven Gunapalan, the previous time I dealt with Ben Lau, they were both great guys to talk to.
04 September 2024
Very efficient
04 September 2024
The service received was of excellent quality
04 September 2024
Service booking straightforward. Reception staff and workshop technicians welcoming and well qualified.
04 September 2024
.
04 September 2024
Job was booked in at short notice and carried out correctly.
04 September 2024
Sytner managed the service work and some minor add on work with a high level of professionalism and efficiency
04 September 2024
Outstanding service experience. Nothing is too much trouble.
01 September 2024
Was more satisfied this time Steven was helpful
31 August 2024
I wasn't kept waiting, and was kept informed at all times.
31 August 2024
Car was cleaned, works done in good time, brilliant customer service.
30 August 2024
The service was extremely slick and easy.
29 August 2024
All good and listened to me when I explained that when I booked the car in. I asked if it would be ready by 12.30, as I had a dental appointment at 2.00 and was told it would. I liked being kept updated by the video & app.
28 August 2024
A brilliant experience helped by advisor Faye Payne who was clear with communication & kept me updated with progress
28 August 2024
Work carried out in timely manner and kept informed
28 August 2024
It met my expectation's.
28 August 2024
Took longer than anticipated. Nearly bought a M3
28 August 2024
Efficient and on time
28 August 2024
Work done in time on a while I waited appointment Car washed and hoovered
28 August 2024
Always been impressed by the high level of customer service
27 August 2024
From the welcome on arrival to the waiting lounge. A very professional service group 1 could learn a lot from this team!
27 August 2024
Service delivered as expected
26 August 2024
I was dealt with politely and professionally and felt valued.
25 August 2024
Very friendly staff
25 August 2024
All very good and Angel was great
24 August 2024
good customer service
24 August 2024
I had to drop my car in at 8am and the team kindly dropped me to work which is just around the corner and then picked me up. Each and everyone of them were fab. A special mention for Oli.
24 August 2024
Great service & communication at every stage l
23 August 2024
Service completed as requested.
23 August 2024
Helpful and friendly G
23 August 2024
The service desk rang me immediately after the work was completed.
23 August 2024
I am completely satisfied with the service experience, from the moment I walked through the reception door, to the moment I drove my car away. Everyone, Minolie, Steven, the technician and the person who washed my car, all did a great job with care.
23 August 2024
Easy, friendly.
22 August 2024
Sytner are professional, friendly and knowledgeable. They do a fine job, are cost competitive and explained everything in detail.
21 August 2024
Helpful, friendly and informative
21 August 2024
I was kept informed about my car. It was ready on time and the staff member was very helpful
19 August 2024
I work with vulnerable children at risk and having a car so that I can get to these incidents is imperative, and although it would seem I have a very unreliable car, getting the car in for repair within a timely manner has never been an issue.
19 August 2024
My expectations were met.
19 August 2024
The job was done to my satisfaction
15 August 2024
Because you are a great team
15 August 2024
Friendly helpful staff. good service while you wait. Informative about procedures.
14 August 2024
Overall very good. All staff friendly and accommodating .
14 August 2024
Kept me informed all the way
14 August 2024
Was great apart from me sitting waiting like a lemon at collection because of some sort of mix up.
14 August 2024
Works completed on time
14 August 2024
Attentive, polite, kind, the staff were lovely and kept me updated from start to finish
14 August 2024
Shaun from service did everything within his control to deal with my request. and even though it ran later than expected. He offered a courtesy car i had already made other arrangements, but was still great service.
14 August 2024
Everything as expected for a quality car dealer
14 August 2024
Steven Gunapalan was first rate. Very helpful and informative. Kept us informed throughout the service.
14 August 2024
Efficient and effective
14 August 2024
Kept updated throughout
13 August 2024
Again an excellent experience
13 August 2024
Service excellence, although I hold serious doubts on why the bolts on the wheel were so corroded! Surely this must be a design fault which in turn made it necessary to replace the drive shaft. I would appreciate your feedback on this.
12 August 2024
Ok
12 August 2024
Service was good. Provided good feedback and made me aware of issues.
12 August 2024
The service agent Ash was super helpful and so was the service engineer
11 August 2024
Very smooth and efficient with the new way in which they wait out the front to book you in.
10 August 2024
took a bit longer than expected, but nothing major. still very good service.
10 August 2024
Great customer service
08 August 2024
You will get 5 stars when you reintroduce a free pick up and return service particularly from the Stevenage branch which is a good hike from any shops, cafes, etc.
08 August 2024
Topping up washer bottle and then charging nearly £3 is a bit of a piss take to be honest, its essentially just water?? Beer would of been cheaper...,
08 August 2024
Everything from start to finish was very professional .
08 August 2024
Great, friendly, honest service. I'll be back again and have already told my colleagues about how efficient things were.
07 August 2024
Very satisfied with the level of service I received
07 August 2024
Everything was done while I waited and nothing was done without them talking to first.
07 August 2024
The customer service agent was very polite and attentive.
07 August 2024
It was very pleasant experience after so many years and I can now say that sytner bmw Stevenage has changed a lot and putting customer first.
05 August 2024
No issues
05 August 2024
Everything carried out to plao
05 August 2024
I have dealt with this garage for many years and staff are always helpful
05 August 2024
It was fine - on time and nicely cleaned as a bonus, thanks.
05 August 2024
Very helpful and good service
05 August 2024
Amazing services
05 August 2024
Efficient,
05 August 2024
As above
04 August 2024
the service manager assigned to me
04 August 2024
Great service
03 August 2024
Product supplied and fitted in good time thank you
03 August 2024
Cannot find anything to not give 5 star service
03 August 2024
Video over view was very explanatory
03 August 2024
They were swift, very friendly but most importantly they respected that it is actually my own car. That might sound strange but previously I was treated like the car belonged to BMW by another dealer. Car was also washed & hoovered and was spotless
02 August 2024
Was very quick in getting car in for repair to resolve issue with cooling system
02 August 2024
From check in process to handover the service was impeccable. I was also able to connect and work while I was waiting with absolute ease. Made a great working environment for a change of scenery!
02 August 2024
Staff were amazing
02 August 2024
Did all they could to get car fixed asap
02 August 2024
Great and prolly service meetings my needs
02 August 2024
Extrmely good service, no pressure and went the extra mile
02 August 2024
Good service and they make me feel that they are lisy
02 August 2024
Very good finish
02 August 2024
Peace of mind knowing it was thoroughly checked and cleaned upon collection
02 August 2024
Very happy everything was done that was required thanks to Ben LAU Plus Tec Duncan Pearl
02 August 2024
All required actions were carried out successfully during my Service visit.
02 August 2024
Great service
02 August 2024
Very easy, good communication
02 August 2024
Great service, communication
02 August 2024
Car serviced within the hour, free wash of car and service assistant helped me book the MOT appointment.
02 August 2024
All completed within advised timescale to my satisfaction
02 August 2024
BMW Syrner Stevenage is not my local BMW as I live in Watford. I have been a customer when it was Specialist Car for over 16 years. I purchased my first car thought Paul Humphery since year 2000 and have since followed him.
02 August 2024
Ben Lau the service co-ordinator was excellent. Great Communication and no request too difficult for him to help with. Very efficient and made the experience for me as a customer effortless.
30 July 2024
fab service by Sean/Ben who kept me informed at all stages of my appointment
29 July 2024
Repairs all fine, shame the car was not road tested after.
29 July 2024
The fault I reported has been corrected and the car is not flagging the error message any more
29 July 2024
Everything done as expected, open about extra work needed, all done when I asked. Thanks.
29 July 2024
Car wash added an extra hour waiting time
28 July 2024
Great service & the minor issues that did arise Carl dealt with swiftly & competently
27 July 2024
From the booking through to the return of my car the experience was very pleasant. At the start of the day staff were there smiling to help. Ash was our guy and he has a gift for delivering and reassuring and informing and again with a smile.
27 July 2024
Good job finding the issue
26 July 2024
Job efficiently carried out
25 July 2024
Helpful staff
25 July 2024
Great friendly helpful service from Ash
25 July 2024
Great service, but still waiting for quote on potential oil leak on diff and replacement of seal/gasket
24 July 2024
BMW rep Sean Kelly demonstrated outstanding customer service
24 July 2024
The service centre staff were excellent. However it is almost impossible to contact them by phone . This is a shame as that would make it 5 star .
24 July 2024
Very satisfied from start to finish with a complimentary car wash
24 July 2024
The process was easy and smooth and everyone I spoke to was helpful.
24 July 2024
Great service from the Stevenage team.
24 July 2024
Very easy and smooth experience
24 July 2024
I arrived early and despite this, they catered for me and I was on my way in no time at all.
24 July 2024
Very helpful
24 July 2024
Very satisfied with the service
20 July 2024
I received a good service, however the tyre costs were very high.
19 July 2024
Friendly staff and easy process
18 July 2024
Good, efficient service.
18 July 2024
My experience was good as the process was quick and easy.
18 July 2024
Booked in easily and service friendly. Liked the video
18 July 2024
Just an MOT this time but all done efficiently.
16 July 2024
What should have taken one day took two
16 July 2024
Great service
15 July 2024
Not sure about the WhatsApp messaging. Easy to miss one and therefore not get everything completed in one day
14 July 2024
Great customer service
14 July 2024
When I arrived, I was greeted by an employee who immediately used my surname, very professional, I was kept informed during the day about the progress of the work on my vehicle. I will be taking our other BMW for its MOT in December.
14 July 2024
Nothing to fault!!
14 July 2024
It was quick and efficient
13 July 2024
No trouble with requests
13 July 2024
I have seen straight away, identified the need and then arranged a service appointment
12 July 2024
Polite professional staff
11 July 2024
Faye and the entire service team are simply amazing! Very professional and always courteous! Provide timely updates and always a pleasure to deal with! A fantastic team!
11 July 2024
Good service and friendly staff
11 July 2024
Had my car back on the road very quickly
11 July 2024
From delivering the car to the workshop reception to the day I collected it following completion of the required works, I was kept regularly updated on the diagnosis of the fault, the work required, the warranty situation and timetable for completion
10 July 2024
Service performed exactly as expected and within timeframe promised. Good communication throughout from Service Advisor.
10 July 2024
Easy process, good service from service reception
10 July 2024
Excellent work and communication
09 July 2024
Absolutely top notch service!
09 July 2024
The staff and the ambience of the office was pleasant. I wish it came with complimentary car fresheners after the car wash. This would blow the top.
09 July 2024
Very Happy with my recent car service, and can only thank you for such.
09 July 2024
Hassle free and all completed as expected
09 July 2024
Customer service went out their way to make the experience stress free
09 July 2024
Easy booking vehicle in online and free car wash at the end
09 July 2024
Great service and they managed to find me a courtesy car which have been lacking on recent visits. It makes a huge difference to modern professionals to be kept mobile.
09 July 2024
Jake forbes could not be more helpful . Always puts the customer first very positive and polite.
09 July 2024
Quick and kept in form throughout the day
09 July 2024
Excellent service
09 July 2024
Service completed on time
09 July 2024
ditto
09 July 2024
Helpful to have WhatsApp messaging available and that service rep went over work in detail
08 July 2024
The experience was friendly and the video provided was a great touch
04 July 2024
Everything completed as expected!
03 July 2024
Excellent ????
03 July 2024
So much better than Sytner. !
03 July 2024
Once booked in, all was good. Top marks for Sean.
03 July 2024
Very satisfied with the service I got
03 July 2024
Very pleased, I was greeted on entering the service department and felt with quickly.
03 July 2024
Steve was helpful
03 July 2024
Great service and they confirmed that there is no oil leak from diffransial. The dealer in Cambridge, advised me otherwise past two times been there.
03 July 2024
The car pickup and drop-off service was excellent, the driver was extremely courteous and professional
24 September 2024
Very satisfied.