OUR CUSTOMER REVIEWS

SALES

4.5

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

357 ratings and 176 comments received in the last 90 days.

27 August 2025

Could have been a little more generous with the part exchange price for my car!

20 August 2025

i rate john saunders highly not brash just the kind of salesman to talk calmly and clearly. test drive was great john. i had never driven an automatic before but with johns instruction it was a breeze.

02 August 2025

Sales staff were helpful and efficient, they fully understood my needs and made me feel like my business was important

01 August 2025

I find that Jason simplifies the process and operates in a very trustful manner

01 August 2025

Yes it was a very stress free process and well handled by Paul Darcy and Paul Humphreys

25 July 2025

Joseph was very efficient in the sale of our X2

22 July 2025

Took his time to go through everything & allowed me to ask anything. Prioritised making sure everything was sorted with the car before leaving. Amazing service & great hospitality - He also made sure my family was looked after with refreshments.

06 July 2025

As previously stated easy to contact representative for updates throughout the process

08 June 2025

We managed to get through the excruciating process of choosing a new car with relative ease, once we had discovered that the BMW car we chose fulfilled our criteria

06 June 2025

Navin Persoud & Bo made sure that I was happy with my choice and helpful with the all process from start to finish.

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27 August 2025

I was very pleased to see how professional they managed everything.

26 August 2025

Very fast and efficient

26 August 2025

MOT completed successfully while I waited and slightly quicker than was estimated.

25 August 2025

See above

25 August 2025

Expert service

25 August 2025

Customers service was fine, staff polite, miscommunication around offering a lift home. the delay in getting my car sorted still on going at this point i will visit the site and management

25 August 2025

I am an amputee and when I returned to collect my car the receptionist handed me my keys - I asked whereabouts my car was and was told it was somewhere in the middle. Actually it was parked at the rear - meaning my walking became very painful .

25 August 2025

Job completed, within timeframe requested- we needed car next day

25 August 2025

Paul Travers was so knowledgeable,polite and a lovely person who went to great lengths to arrange and book us a suitable courtesy car as I needed space for a young adult with Autismn,severe learning difficulties and 94 year old lady.

25 August 2025

Service representative was very good. The 90 minute 'while you wait' however is too ambitious. my car took 3 hours, and this was the same for other customers. It's best not to state 90 mins if it can't be realised which it seemingly is the case.

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