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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
495 ratings and 250 comments received in the last 90 days.
06 June 2025
Navin Persoud & Bo made sure that I was happy with my choice and helpful with the all process from start to finish.
04 June 2025
Everyone at the dealership has been extremely helpful, the sales process has been really easy from point of enquiry to handover. Thanks to Paul and everyone who was involved in helping us purchase the car.
02 June 2025
Very friendly staff, Navin was great and responsive when i had any questions. Quick order and delivery.
24 May 2025
Always dealt with my questions and kept me updated on my order
23 May 2025
As above. Also the support in collecting the car was first class.
19 May 2025
Sales last was really helpful, kept me updated throughout my purchase and helped me find the car I wanted
16 May 2025
Navin Persaud and Joseph Gallego made purchasing my new car such a wonderful experience.
09 May 2025
Navin was courteous, friendly and very helpful
08 May 2025
Loved the car reveal and was given flowers as well which was a nice touch.
04 May 2025
As above, while there is a problem with the car the service and support is first class
02 May 2025
Love the car
02 May 2025
Care delivered as promised
30 April 2025
As above
29 April 2025
Super smooth service and handover, everyone at dealership were so friendly.
27 April 2025
Customer service excellent
20 April 2025
Smooth transaction, kept up to date at all times.
10 April 2025
Very responsive and helpful during the purchase and delivery process.
04 April 2025
I have been using Sytner cars in Stevenage always for buying and changing cars. They are professional and very helpful for me to get the right cars for me.
03 April 2025
Great team, fantastic service. Always happy to answer my many (many) questions, with a positive and friendly attitude. Would highly recommend the team at BMW Sytner Stevenage, and look forward to a continued future relationship.
02 April 2025
Very welcoming area with a professional friendly set of staff
01 April 2025
Friendly, helpful service from everyone I dealt with during the purchase of my new car.
01 April 2025
Molly kept us well informed during the process and delivery time. She clearly explained all points we needed to consider and seek confirmation from management if she was not sure about anything.
01 April 2025
Molly kept me informed of progress at all stages and was always happy to help with queries. The sales manager, Connor, was also very engaging.
01 April 2025
Poor customer service
26 March 2025
Amazing staff at Stevenage, especially Navin who guided me through the purchase and took the time to answer all of my queries.
25 March 2025
The communication was excellent throughout and times were convenient and consistent.
18 March 2025
Smooth and hassle free sales experience
07 June 2025
As above , I would never expected to be left to drive home on
07 June 2025
Always a professional and pleasant experience.
07 June 2025
When I brought the car in for service I was dealt with promptly and not kept waiting. The service and timescale was well-explained and I was shown to the comfortable waiting area. The job was done on time and to the estimate.
06 June 2025
Great communication
06 June 2025
The car was returned on time, cleaned and ready to use.
06 June 2025
Feels like your actually being looked after ..unlike some other service garages .
06 June 2025
Polite, prompt, friendly, clear, no waiting. And no fuss with the loan car.
06 June 2025
Steven from the Service team was polite and very helpful. Top mark to Steven!
04 June 2025
Absolutely fantastic service from Steven, Paul (Senior Vehicle Tech) and Ash. All went above and beyond on each visit, and has made my very painful experience with my M5 a lot more. bearable.
03 June 2025
Dropping off my car was extremely easy and I was kept up to date throughout the entire repair by my Service Advisor.
01 June 2025
Overall great customer service.
29 May 2025
Greeted hospitably at door on arrival seated and offers refreshments Steven was very helpful and knowledgeable about all my queries
29 May 2025
When I arrived, they were expecting me and I was put through to a consultant who told me about the process and what would follow and then rang me later in the day to tell me my car was ready for collection. Very efficient, no complaints at all.
29 May 2025
Happy with the service. Drop off of car and service good, as is the video that talks through any issues found.
27 May 2025
All good didn't try and charge us floor extras!
27 May 2025
good service , kept informed throughout the process
26 May 2025
Spring check was very professional and completed ahead of time
25 May 2025
Felt well looked after and a better experience than I've had in other dealerships
25 May 2025
Efficient service.
24 May 2025
Everyone I spoke to has been helpful and friendly.
23 May 2025
No problems and a confident team.
22 May 2025
Very pleased
22 May 2025
Very satisfied with my service visit to bmw stevenage top marks. I even ask them to do a couple of extra items that I never listed so top marks for that also fantastic work.
21 May 2025
Car needed to go in twice to get fixed.
21 May 2025
Service was great, helpful staff who sorted out my problem quickly
20 May 2025
It was quick and they didn't make me pay a single penny since it was under warranty
20 May 2025
Very satisfied, Steven kept me updated throughout and ensured i had everything completed within the service
20 May 2025
I don't care for the centralised booking, dealing direct with Stevenage was much more straightforward. Once I had direct contact all was much better
20 May 2025
Great service
20 May 2025
Ash the service advisor was excellent.
20 May 2025
Very pleased with the service
20 May 2025
Well organised, efficient and friendly service
20 May 2025
Very straightforward process . Easy to park up and find a space . Finished work on time . Overall very efficient
20 May 2025
Couldn't ask for a better service
20 May 2025
Very well looked after by Ben
20 May 2025
As Above in question 1.
20 May 2025
Polite and efficient service
20 May 2025
Extremely satisfied
18 May 2025
Perfect service
17 May 2025
Efficient, clear, precise and polite.
16 May 2025
Friendly helpful staff
15 May 2025
Easy booking in process
15 May 2025
First Class service in every way
15 May 2025
Apart from the price to even look at the problem (could be offset against the cost of repair) very happy
15 May 2025
As above, very helpful staff and work completed quickly!
15 May 2025
Good service, but they always seem to take longer ti get the car done than they say at check in
15 May 2025
On Arrival Ashfaq Hussain explained everything and dealt with my questions very professionally. He was nice and polite.
15 May 2025
Overall a very pleasant visit with a nice coffee while l waited. I was even escorted to my nice clean car and the door opened for me. It's the little things. Well done Oli ??
15 May 2025
Steve was helpful and friendly and kept me well informed on the situation
15 May 2025
Excellent service, though it could have been quicker but suspect that was due to the it being busy
15 May 2025
I requested and appreciate the attention of the most experienced technician working on my older classic BMW and his informative videos and pictures. This really helped my understanding of the need for specific works involved.
15 May 2025
Ash was helpful and kept in contact
15 May 2025
Very Proffesional and honest
15 May 2025
Ben is helpful as always!
05 May 2025
See answer above
05 May 2025
Good service. Steve v helpful.
04 May 2025
Very professional and helpful assistant. (Angel Sytner Stevenage)
03 May 2025
Price exceed expectation.
01 May 2025
It was a perfect experience. Quick, the right level of communication and clear explanation of what work needed to be done.
01 May 2025
Everything was done that was asked
29 April 2025
Car serviced and cleaned in a timely manner which was grear as i was waiting
29 April 2025
The work was completed, my car thoroughly cleaned, everything was explained by Mr Ben Lau the service advisor, who was very accommodating.
29 April 2025
When I booked the car in I was offered a free car wash which I selected but unfortunately the car wasn't cleaned.
28 April 2025
Staff polite and helpful
28 April 2025
Ash was very helpful, polite and generally great Work on car was good as well Hire car was very nice
28 April 2025
As above
28 April 2025
Everything was perfect
28 April 2025
As above
27 April 2025
As above Syntner are much harder to deal with than the previous Specialist cars
26 April 2025
I was kept updated during my visit
25 April 2025
Informative service and excellent wash on completion
25 April 2025
see above very pleasant service manager
25 April 2025
As above
23 April 2025
Ash was excellent in every way, zero complaints
23 April 2025
Stephen was helpful
23 April 2025
All goog
23 April 2025
On completing the check in by email the day before my service I ticked that I would like my car washed/cleaned. When my husband collected at closing time it hadn't been washed or vacuumed. Was disappointed as car does not come in often for service
23 April 2025
Good customer service
23 April 2025
The staff were all very welcoming, Ash was very helpful and friendly
23 April 2025
Fantastic and extremely efficient service from outstanding and committed staff.
23 April 2025
Excellent support from all the team
21 April 2025
The service was carried out.
18 April 2025
On time service
18 April 2025
No problems
17 April 2025
Slight delay in final completion of work as need to return to receive final order of work. Not a problem though.
16 April 2025
Ash was very communicative and helped keep me in touch with everything going on with the car. Easy prices and the car looked immaculate when I got it back.
16 April 2025
Overall, I was very satisfied with my service experience at Sytner Stevenage. The work was completed on time. My car was returned in great condition, and it was clear they took pride in delivering a high standard of service.
16 April 2025
Ashfaq Hussain was a pure delight to deal with, was very clear and professional :) A++++++++++++ thank you Ashfaq
16 April 2025
No courtesy car, service advisor very helpful and polite though.
15 April 2025
Car is now performing as it should and the problems have been put right.
15 April 2025
Excellent and strongly recommend your team
15 April 2025
Steven Gunapalan was amazing, booking in process was quick & efficient, kept me updated during the warranty work, explained everything in great detail.
13 April 2025
Easy and exactly what was required
12 April 2025
Typical main dealer service
11 April 2025
Everything was explained to me by both the service advisor and the actual technician working on my car, I felt valued and informed throughout, also you have nice coffee !
11 April 2025
Very satisfied service that was provided was excellent
11 April 2025
Friendly staff.
11 April 2025
Superb service as usual.
11 April 2025
Very satisfied and happy experience
11 April 2025
Good service all round Pleasant environment Helpful desk staff Dealt with all my questions quickly
11 April 2025
Because there isn't an option for ZERO stars, you are that poor.
11 April 2025
Very happy, I know the clean at the end of the service is complimentary but very disappointed in it actually.
11 April 2025
Steven's professionalism
10 April 2025
Disappointed unable to have rear offside alloy repaired on the day even though booked in advanced as part of the visit but advised on the day that I should have arranged with the separate body shop.
10 April 2025
All good
10 April 2025
Angel was a pleasure to deal with,
10 April 2025
Very satisfied with what needed to be done to my car.
10 April 2025
Professional- adhering to the time expected for service - and valet at the end
08 April 2025
Great customer service
08 April 2025
Service personnel OK
07 April 2025
While the service and MOT took twice as long as suggested I was well looked after.
07 April 2025
Excellent customer service, thank you!
07 April 2025
Great friendly service.
06 April 2025
The service was impressive, I was logged by staff entering the carpark and greeted by name (very rare these days). Steven on the service desk was helpful, friendly and assuring, which was very good. The service waiting area was comfortable, the coffe
05 April 2025
Car was ready before the time that I had advised would be the most convenient for me to return to collect.
05 April 2025
polite staffs
04 April 2025
I'm getting to know people there, but the experience was good. I was kept informed about what was happening.
04 April 2025
Very good service
03 April 2025
Steven Gunapalen, Service Advisor, who guided us through this process, continues to facilitate expert communication, using his exceptional inter-personal skills and genuine kindness.
03 April 2025
A+
03 April 2025
Always pleasant and knowlegable
03 April 2025
Service assistant was helpful keeping me informed of progress
03 April 2025
The service centre is spacious with lots of electricity plug to facilitate customers using their laptops for work while waiting for their cars. Very thoughtful and generous! Staff is also warm and friendly. I felt welcomed!
03 April 2025
Apologise given for not informing me of the need to keep the car for two days . Quick and efficient service keeping me updated. And some nice BMW merchandise as a thank you for being understanding.
02 April 2025
After dropping off the car I had to take an Uber home. Sytner did offer me a lift to the station if required which was declined but I appreciated the gesture.
02 April 2025
My advisor Ben Lau is really great. He is so patient explaining me the details on my car situation and help me understanding all the service my car did.
02 April 2025
The work was completed at a convenient time and in a timely manner.
02 April 2025
Good service.
02 April 2025
Service was quick and easy
02 April 2025
The service this time was excellent and what I would normal expect it to be. If all visits could be like this then I'd be a happy customer.
02 April 2025
Very good.
02 April 2025
Great customer experience, no hassles or hidden costs
02 April 2025
Alex in the spares dept is a star Very helpful and knowledgeable about the product
02 April 2025
Same as before, my complete experience was positive from start to end
02 April 2025
If they had managed to update my system software during my major service it would have been 5 stars. I have connected services and the OTA update isn't fit for purpose!
02 April 2025
Angel George my service advisor was very nice and helpful.
02 April 2025
checking in and out , always takes time as I just want to leave keys, quite often I have to wait
02 April 2025
Too expensive, two/ three times the prices of local garages. They need to shave the overhead base; flashy offices piped TV, coffee machines and become more cost effective
02 April 2025
Customer dosed and excellent standard of servicing of my X5
02 April 2025
All colleagues give great service
02 April 2025
good service
02 April 2025
The service and repair met the standard expected.
02 April 2025
Gave us plenty of information about what to expect, timings and cost and stuck to it all like clockwork. First class service as always.
02 April 2025
Great customer service from Faye
02 April 2025
Quick and friendly service
02 April 2025
Good communication, professional and friendly
02 April 2025
Brilliant customer service.
02 April 2025
Customer service guy very helpful and friendly
02 April 2025
Good feedback & quality job.
02 April 2025
MOT and seasonal check ok. Asked to look into aircon blowing cold only when set to 16.5C (lowest) or full heat 17C and above. I reported this at the previous visit and was told I wasn't using it properly - I've owned the car 8 years from new!
02 April 2025
car booked in and work done as requested
02 April 2025
Very good. Flexible when I need to change the appointment at short notice
02 April 2025
I booked for a minor service and was told on arrival that it needed differential and transfer box service which trebled the cost.
02 April 2025
Very approachable. Always quick to get through.
02 April 2025
I've never had an issue with the Sytner branch from the receptionist to Stephen and Faye
02 April 2025
Whole operation very efficient.
02 April 2025
Little bit of confusion at the beginning as the rep was tied up with some else - never saw her in the end and waited around d for about 15 minutes that I didn't need too. Another lady helped me out but said the original rep would see me but didn't
02 April 2025
Excellent
02 April 2025
Fast service and very polite
02 April 2025
More availability of courtesy cars would be helpful.
30 March 2025
Car was ready when promised.
29 March 2025
My brake pads and disks were replaced and are squealing.
21 March 2025
Friendly and helpful as I would expect. Am
21 March 2025
Fantastic
21 March 2025
Very easy and straight forward to book my service appointment.
21 March 2025
Good job completed in a timely fashion.
20 March 2025
Efficient but could have been better
20 March 2025
Quick and easy
20 March 2025
Very welcoming and polite staff. Made sure I understood everything at each stage
20 March 2025
Very satisfied
20 March 2025
Work was done quickly, good atmosphere & great coffee
20 March 2025
Car booked in quickly also loan car arranged service finished on time
19 March 2025
You went the extra mile helping me by collecting my car for the repair. I am currently recuperating from surgery and unable to drive and this was a huge help. The driver who collected my car was wonderful, friendly & kind, a real asset to your team.
19 March 2025
Offhand service rep didn't want to know me after I complained about the charges they expected which are not of my fault
19 March 2025
I received a video, telling me about the checks done on my car.
19 March 2025
I am very satisfied with the service I am provided at Synter, I feel my car is in safe hands and I am always confident the work will be taken out correctly with no drama's.
19 March 2025
Everyone and everything was perfect
19 March 2025
The dealer stated that the ad blu had been refilled as part of the service but a couple of days later on a long motorway drive the warning came up that the ad blu was at reserve level. This leads me to question what else the dealer lied to me about
19 March 2025
You kindly allowed me to use your board room for a business call, this was very much appreciated
19 March 2025
Your service is poor completely dissatisfied
19 March 2025
Live locally. Dad bought and serviced car when it was Specialist Cars and now it's my turn to enjoy it!
19 March 2025
Made to feel welcome and informed
19 March 2025
Very
19 March 2025
Perfect
19 March 2025
I was very pleased
18 March 2025
Good
18 March 2025
Did their job properly and with minimal hassle to me.
17 March 2025
Four stars only as the Dash Cam was not put back and the service clock was not reset
17 March 2025
Assif was very helpful in getting my car fixed asap
17 March 2025
The only item that I can mention is that the pressure in my tyres was not checked as the offside front tyre was slightly below its required level when it went in and was returned the same.
17 March 2025
Experience with recent service.
17 March 2025
As I mention above the staff were very friendly particularly Faye who dealt with me.
17 March 2025
Looked after professionally from start to finish
16 March 2025
Excellent Service
16 March 2025
Technician was very thorough and was very keen to solve the problem which he did. At no point did I feel I was going to be sent away without the problem fixed.
16 March 2025
Excellent customer service Stephen was extremely helpful and compassionate
15 March 2025
Attentive and first class experience.
15 March 2025
Very serviced and ready in the expected timeframe. All charges explained
15 March 2025
As above.
15 March 2025
As above, brilliantly handled new tyres fitted as requested and MOT scheduled next day, break pads replaced, just needed to be there to hand the car over, it was a breeze
14 March 2025
Kept me fully informed of progress and findings
14 March 2025
Friendly, professional and helpful staff and a pleasant customer waiting area
14 March 2025
All work done to required standard.
14 March 2025
Good friendly service, why go elsewhere
14 March 2025
Because of family medical problems they collected and delivered my car and kept me informed of progress during the time it was with them thus giving me peace of peace of mind.
14 March 2025
EGR was finally replaced Thanks
14 March 2025
Really helpful and informative a special mention to Paul Travers a credit to the company couldn't be more helpful and great customer service
14 March 2025
No negatives at all
14 March 2025
Both MOT n service carried out promptly
14 March 2025
Great customer experience all round
14 March 2025
You keep your word. You do have a pleasant waiting area and a nice showroom. Most importantly, your employees do a great job of looking after me.
14 March 2025
Trustworthy and do a good job with pleasant staff making you feel relaxed.
14 March 2025
Excellent communication and high quality service.
14 March 2025
Very useful survey of the car and advice as to what was needed.
14 March 2025
Ashfaq Hussain did everything requested and on time. Car was returned clean and everything about the service was clearly explained. He identified an item of work that was not necessary and thereby saved me from an unnecessary expense.
14 March 2025
Good communication, friendly staff, good service.
14 March 2025
Fixed much quicker than I thought
14 March 2025
Great service. Friendly reminders, professional throughout
14 March 2025
From booking in to picking up everything went very smoothly and electric Mini was a nice courtesy vehicle
14 March 2025
Service adviser (Angel) was very good and she kept me up to date. The low score is due to the car being washed and I explicitly asked it not to be. I never take my car to an automatic wash.
14 March 2025
No information given prior to or after my service very poor customer experience.
14 March 2025
A seamless service provided. No complaints from me.
08 June 2025
We managed to get through the excruciating process of choosing a new car with relative ease, once we had discovered that the BMW car we chose fulfilled our criteria